Simple troubleshooting
Problem
Display shows Please refill
bean container
although the container 9
is already full, or the
grinder is not grinding any
beans�
No hot water dispensed�
Too little milk froth, or
none at all, or the milk
system 4b is not taking in
any milk�
The selected per-cup
quantity is not reached�
Coffee dispensing slows
to a trickle or stops
completely�
Coffee has no "crema"�
Coffee is too "acidic"�
Coffee is too "bitter"�
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You will find the telephone numbers at the back of these instructions.
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Cause
Beans are not falling into
the grinding unit (beans
too oily)�
The milk system 4b or its
holder is not clean�
The milk system 4b or its
holder is not clean�
Milk not suitable for
foaming�
The milk system 4b is
incorrectly assembled�
Build-up of limescale in the
appliance�
Coffee is being ground too
finely, or the pre-ground
coffee is too fine.
Heavy build-up of lime-
scale in the appliance�
Unsuitable type of coffee�
The beans are no longer
fresh�
The grinding setting is not
suitable for the beans�
The grinding setting is too
coarse or the pre-ground
coffee is too coarse�
Unsuitable type of coffee�
The grinding setting is
too fine or the pre-ground
coffee is too fine.
Unsuitable type of coffee�
Solution
Gently tap the bean container 9�
Possibly change the type of
coffee used� When the bean
container 9 is empty, wipe it with
a dry cloth�
Clean the milk system 4b or
its holder (see the section
"Cleaning the milk system")�
Clean the milk system 4b or
its holder (see the section
"Cleaning the milk system")�
Do not use milk that has already
been boiled� Use cold milk with a
fat content of at least 1�5%�
Moisten the upper and lower
sections and fit them together.
Descale the appliance as
described in the instructions�
Adjust the grinding unit to a
coarser setting� Use a coarser
ground coffee�
Descale the appliance as
described in the instructions�
Use a type of coffee with a
higher proportion of robusta
beans�
Use fresh beans�
Adjust the grinding unit to a finer
setting�
Adjust the grinding unit to a finer
setting or use finer pre-ground
coffee�
Use a darker roast�
Adjust the grinding unit to a
coarser setting or use coarser
pre-ground coffee�
Change the type of coffee�
en
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