7
frequently asked questions
Problem
The suction power is reduced.
It is difficult to move the floor
nozzle over the floor.
The vacuum cleaner makes
more noise.
The dust bag compartment
cannot be closed.
The remote control does
not work.
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English
Possible cause
The dust bag is full.
The filters are clogged.
The suction power controller is not
at maximum.
The suction power is set too high.
The knob on the floor nozzle is not
in the right position.
The tube or hose is clogged.
The motor filter or the HEPA filter
is clogged.
The dust bag is full.
The dust bag is not placed or is not
placed correctly.
The batteries are not properly placed
in the remote control.
The batteries are empty.
Solution
Remove the full dust bag and place a new one.
Replace the motor filter by a new one or clean the
HEPA filter according to the instructions.
Set the suction power controller to maximum -
Set the suction power to a lower position.
Make sure the brushes are retracted on carpet.
Make sure the brushes are extended on hard floors.
Disconnect the telescopic tube and hose and
unclog them.
Replace the motor filter.
Clean or replace the HEPA filter.
Remove the full dust bag and place a new one.
Place the dust bag (again) according to the
instructions and close the compartment.
Check that the batteries are placed correctly.
Place new batteries.
.