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TROUBLESHOOTING:
Dear Customer,
We thank you for buying one of our products, made in accordance with the most up-to date technological
innovations.
Following carefully the simple operations of use contained in this manual, which comply with essential safety
regulations, you will get the best performances and notice the remarkable reliability of this product along the
years.
You find here below an easy table describing some malfunctioning of the machine with its solutions:
PROBLEM
Coffee is produced
1. Coffee not suitable for machine
without froth.
2. Improper grind
3. Too little coffee in filter
4. The filter holder has not be tightened
under the brewing group ring
Coffee too cold
1. The machine had not reached the
proper temperature
2. Filter-holder not preheated
3. Cups not preheated
4. Pressure switch malfunction.
Coffee produced too
1. Coffee too coarsely ground
quickly
2. Not enough coffee in the filter
3. Coffee not pressed enough
4. Coffee/pod old or unsuitable
Coffee leaks
1. Filter-holder not properly inserted
between the coffee
2. Too much coffee in the filter
group and the filter-
3. Edge of the filter-holder not clean
holder
4. The douche seal is worn or damaged
Coffee is produced in
1. Coffee too finely ground
drips
2. Too much coffee in the filter
3. Coffee too firmly pressed
The machine does
1. Obstructed outlet hole at end of
not produce steam
steam pipe
2. Too little water in tank
No coffee produced
1. Too little water in tank
during the coffee
2. Steam switch on
cycle
3. Coffee too finely ground
4. Too much coffee in the filter
5. Coffee too firmly pressed
6. Shower plate obstructed
The machine does
1. No electricity
not work and the ON
2. The main cable is not properly
light does not turn
plugged in
on
3. The main cables damaged
The ON light is on
1. Thermostat malfunction,
but the water does
2. Heating element malfunction
not heat
The inserted data and pictures can be subject to changes without previous notice for the improvement of the
machine's performances.
WARRANTY TERMS
LEGAL WARRANTY
This product is covered by the warranty laws valid in the country where the product has been sold; specific
information about the warranty terms can be given by the seller or by the importer in the country where the
product has been purchased. The seller or importer is completely responsible for the product.
The importer is completely responsible also for the fulfilment of the laws in force in the country where the
importer distributes the product, including the correct disposal of the product at the end of its working life.
Inside the European countries the laws in force are the national laws implementing the EC Directive 44/99/CE.
Pag. 8
CAUSE
SOLUTION
1. Use different coffee
2. Adjust coffee grind
3. Put more coffee in the filter
4. Tighten better the filter holder
1. See section "Starting the Machine" and "Making
an Espresso Coffee"
2. Filter-holder must be heated together with the
water – see section "Starting the Machine"
3. Properly heat the cups on the cup-warmer
4. Contact the nearest SERVICE CENTER
1. Use a finer grind
2. Put more coffee in the filter
3. Press coffee more firmly
4. Use different coffee/pod
1. Insert the filter-holder correctly
2. Put less coffee in the filter
3. Clean the edge of the filter-holder
4. Contact the nearest SERVICE CENTER
1. Use a coarser grind
2. Put less coffee in the filter
3. Press the coffee more gently
1. Clean the outlet hole with a needle
2. See section "Starting the Machine"
1. Fill tank
2. Turn off the steam switch
3. Use a coarser grind
4. Put less coffee in the filter
5. Press the coffee more gently
6. Contact the nearest SERVICE CENTER
1. Restore electrical power
2. Plug the main cable in correctly
3. Contact the nearest SERVICE CENTER for a
replacement cable
1. Contact the nearest SERVICE CENTER
2. Contact the nearest SERVICE CENTER
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