Troubleshooting - Harmony Hi Lo Manuel D'assemblage Et D'utilisation

Troubleshooting

TROUBLE
There is no feature of the base that can be
activated.
The base cannot return to the flat position.
Excessive noise of massage function.
Minor interference with lifts functions.
USB ports do not charge electronic
gadgets.
SOLUTION
Remote control illuminates

Reset the electronic components by
unplugging your base for 30 seconds. Re-
plug it into the power outlet.

Ensure the surge protection or the power
outlet is working. Test it by plugging in
another working electronic appliance.

The unworked power outlet may be led by
the tripped electrical circuit breaker.
Check the box of electrical service breaker.

Re-pair the remote control (see Wireless
pairing operation).
Remote control does not illuminate

Replace batteries in the remote control.

Install 3 AAA batteries correctly.

Ensure the base is not obstructed. Remove
the obstruction.

Ensure there is a sufficient space between
the wall or headboard and the edge of the
mattress. The insufficient space may
obstruct the movement of the base.

Place carpet pieces or soft material
beneath each leg of the base.

If headboard is equipped ensure the
hardware of the headboard brackets are
tightened firmly.

Ensure the base stands clear of walls,
nightstands or other objects.

Replace batteries in remote control if
necessary.

Ensure you're operating within 10% duty
cycle (see Restrictions of your adjustable
base).

Press the adjust buttons squarely and
accurately.

Control box may be subject to the common
radio frequency from other devices.
Reprogram the remote control and the
control box on a different radio frequency
if necessary (see Wireless pairing
operation).

Try another well-working USB cable.

Unplug all USB cables for 10 minutes to
reset and try it again.
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