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PROBLEM
Unit fails to heat up. Lighted On/
Off Switch DOES NOT illuminate
when set to "I" (on) position.
Unit fails to heat up. Lighted On/
Off Switch DOES illuminate when
set to "I" (on) position.
NOTE: Always allow sufficient
time for unit to heat up before
pressing Steam Trigger.
Steam output is weak or
intermittent.
Excessive amount of water in
steam.
NOTE: Unit produces moist
steam – it is normal for steam
to contain some amount of
water.
Accessories do not stay firmly
connected to Steam Nozzle / Jet
Nozzle.
Floor surfaces appear cloudy or
streaky after steaming.
Troubleshooting
POSSIBLE CAUSE
Unit is not plugged in.
Household circuit breaker / ground
fault interrupter has tripped or
blown a fuse.
Unit is damaged or otherwise in
need of repair.
Boiler is empty.
Mineral build-up in unit.
Unit is damaged or otherwise in
need of repair.
Water level in Boiler is running
low.
Mineral build-up in unit.
Water condensation in Steam
Hose.
Boiler has been overfilled.
Unit has not heated to full
operating temperature.
Accessories not properly installed.
Microfiber Pad is dirty.
Hard water residue on floor.
SOLUTION
Plug power cord into electrical outlet.
Reset circuit breaker / ground
fault interrupter, or replace fuse.
If you need assistance, contact a
licensed electrician.
Immediately cease usage and
unplug. Contact Consumer
Service for further assistance
(see Page 14 for details).
Refer to Filling Boiler procedure
on Page 10.
Refer to Care & Maintenance
section on Page 12 for details.
Immediately cease usage and
unplug. Contact Consumer
Service for further assistance
(see Page 14 for details).
Refer to Refilling Boiler procedure
on Page 10.
Refer to Care & Maintenance
section on Page 12 for details.
Point nozzle towards sink, tub or
ground and shake while pressing
Steam Trigger. Continue until
excess water is released.
Filling Boiler with more than 48 oz
(1,420 ml) of water interferes with
steam production, resulting in
water condensation in steam.
Drain some water out of Boiler.
Always use included Measuring
Cup to fill Boiler with correct amount
of water (see Page 10 for details).
Wait until Heating Indicator Light
turns off to begin steaming.
Check to make sure that
accessories are properly connected,
per procedures on Pages 6-9.
Replace Microfiber Pad with a
clean one.
Switch to distilled or
de-mineralized water.
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