Publicité
Les langues disponibles
Les langues disponibles
Basic troubleshooting
Windows
If you are unable to print a test page:
1. If your printer is connected directly to your
computer with a USB cable, make sure the
cable connections are secure.
2. Make sure the printer is powered on.
The
(On button) will be lit white.
Make sure the printer is set as your default
printing device:
1. Windows 7
: From the Windows Start menu,
®
click Devices and Printers.
2. Windows Vista
: On the Windows taskbar,
®
click Start, click Control Panel, and then click
Printer.
3. Windows XP
: On the Windows taskbar, click
®
Start, click Control Panel, and then click Printers
and Faxes.
Make sure that your printer has a check mark in
the circle next to it. If your printer is not selected as
the default printer, right-click the printer icon and
choose Set as Default Printer from the menu.
If you are still unable to print, or the Windows
software installation fails:
1. Remove the CD from the computer's CD/DVD
drive, and then disconnect the USB cable from
the computer.
2. Restart the computer.
3. Temporarily disable any software firewall
and close any anti-virus softare. Restart these
programs after the printer software is installed.
4. Insert the printer software CD in the computer's
CD/DVD drive, then follow the onscreen
instructions to install the printer software. Do
not connect the USB cable until you are told to
do so.
5. After the installation finishes, restart the
computer.
Windows XP and Windows Vista are U.S.
registered trademarks of Microsoft Corporation.
Windows 7 is either a registered trademark or
trademark of Microsoft Corporation in the United
States and/or other countries.
Mac
If you are unable to print a test page:
1. If your printer is connected to your computer
with a USB cable, make sure the cable
connections are secure.
2. Make sure the printer is powered on.
The
(On button) will be lit white.
Check your print queue:
1. In System Preferences, click:
• Print & Fax (Mac OS X v10.6)
• Print & Scan (Mac OS X v10.7)
2. Click the Open Print Queue button.
3. Click a print job to select it.
4. Use the following buttons to manage the print job:
• Delete: Cancel the selected print job.
• Resume: Continue a paused print job.
5. If you made any changes, try to print again.
Restart and reset:
1. Restart the computer.
2. Reset the printer.
a. Turn off the printer and unplug the power
cord.
b. Wait a minute, then plug the power cord
back in and turn on the printer.
If you are still unable to print, uninstall and
reinstall the software:
Note: The uninstaller removes all of the HP
software components that are specific to
the device. The uninstaller does not remove
components that are shared by other products or
programs.
To uninstall the software:
1. Disconnect the HP product from your computer.
2. Open the Applications: Hewlett-Packard folder.
3. Double-click HP Uninstaller. Follow the
onscreen instructions.
To install the software:
1. Connect the USB cable.
2. Insert the HP software CD into your computer's
CD/DVD drive.
3. On the desktop, open the CD and then
double-click HP Installer.
4. Follow the onscreen and the printed setup
instructions that came with the HP product.
3
Publicité
