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WARRANTY TERMS FOR HOME APPLIANCES
1. The warranty for a broken part is valid for the full period of 24 months from the day of purchase.
2. The manufacturer only covers the servicing in the event of a manufacturer's fault, such as but not limited to: inappropriate
design, faulty installation by technician, defective materials.
3. This warranty applies only to products used for the following purposes: non-commercial, personal, family, residential or
household. For anything outside of these purposes, the warranty is only valid for 4 months from the date of the product
purchase.
4. Repairs that qualify under this warranty are completely free including the cost of labour and materials, transportation is
determined by the relevant Kaiser service centre.
5. Any questions or queries on the quality of the product will be considered only after our service company has examined the
product. Conclusions will only be reached based on the outcome of a service report.
6. The product will only be replaced within the warranty period if the service expert concludes that the product cannot be
repaired or if the same product requires parts changed three times in total within the warranty period.
7.
In case of unnecessary or unjustified demands for customer service, we charge the usual time and transportation fees for
our service. Before you contact our customer service, please check whether it's a genuine product defect or rather faulty
handling of the device. Please take time to communicate with the relevant Kaiser service center.
8.
Installation of the device should only be carried out by qualified professional persons. The customer is required to provide
appropriate justification. Otherwise there is no warranty claim.
9. Only the distributor selling the products has the right to replace the defective product with a new one.
10. Liability under this warranty is limited to these above obligations, unless otherwise specified by law.
WARRANTY IS VOID IF :
1. Our products are being damaged or experience some kind of defect from transport damage, due to incorrect installation by
other than trained Kaiser technicians or taking improper care of the products, connecting to the wrong power supply, the
use of non-recommended cleaning agents and detergents. Any failure to comply with the instructions for operational use or
if the product has been repaired or modified or installed by the customer and the serial number changed or removed will not
qualify for the warranty terms.
2. Products being serviced by an unauthorized servicing company will not be valid for warranty.
3. Product failures caused by reasons independent of the manufacturer, such as fluctuations in the power supply, external
events such as nature or natural disasters, fire, insects or domestic and wild animals will not qualify for the warranty terms.
4. The glass or ceramic glass on a product is broken or defective after installation. In this case the customer will be held liable.
5. Any damage, scratches, cracks and external mechanical faults have been caused during the operation by the customer.
6. The damage of certain parts has been caused by normal wear and tear such as lamps, filters etc.
7. Other external factors caused damage such as adjusting the products and using inappropriate cleaning products.
8. Any other damage caused by mistake of the user and which is not linked to defects caused by the manufacturer will not
qualify for the warranty terms.
The ungrounded devices are potentially dangerous.
The manufacturer accepts no liability for damages which have been caused by improper
use, incorrect installation, operation, application or maintenance.
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