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To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will
not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio
Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the Product.
Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will
organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag will be
included with the replacement Product for the return of the faulty Product. The Product must be returned
within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from
the date of original purchase, the consumer will be required to return the Product to Radio Systems
at the consumer's own expense. Radio Systems will test and replace the faulty unit or its components
and return to the consumer free of charge, provided the Product is within its said warranty period. This
warranty is in addition to other rights and remedies available to you under the law. Radio Systems
goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care
Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
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