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HomeWorks Interactive Keypad Troubleshooting
Keypad is working properly when LEDs light up as buttons are pressed.
Symptom
LEDs don't light up even when buttons are pushed.
LEDs cycle from top to bottom sequentially.
LEDs light when pressed, but the system response isn't
correct.
Technical Assistance
If you have questions concerning the installation or
operation of this product, call the Lutron Technical
Assistance Hotline . Please provide exact model number
when calling.
(800) 523-9466 (U.S.A., Canada, and the Caribbean)
Other countries call (610) 282-3800
Fax (610) 282-3090
Our address on the Web is www.lutron.com
Cause and Action
Power is not present at keypad.
• Make sure HomeWorks Interactive panel is powered up.
• Check for 15VDC between pins 1 & 2 on the keypad
connector.
• Remove connector from back of keypad, check
connections and replace.
Keypad is not configured properly.
• Check position of factory set DIP switches 8 and 10
using Figure 5.
Keypad is working properly but is not communicating
with the panel.
• Verify that the processor is running.
• Check that keypad wires 3 & 4 are properly
connected.
• Check that keypad link is plugged into correct
connector at processor.
• Verify that link is configured for HomeWorks
Interactive keypads.
• Check keypad for proper address using table on
previous page.
• Check system programming.
LIMITED WARRANTY
Lutron will, at its option, repair or replace any unit that is defective in materials or
manufacture within two years after purchase. For warranty service, return unit to place of
purchase or mail to Lutron at 7200 Suter Rd., Coopersburg, PA 18036-1299, postage pre-
paid. Telephone the Lutron Technical Support Center toll free at 800-523-9466. After the
two year period, a pro-rated warranty applies to this product until eight years after the
purchase. For more information regarding this warranty contact your Lutron representative.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES, AND THE
IMPLIED WARRANTY OF MERCHANTABILITY IS LIMITED TO TWO YEARS FROM
PURCHASE. THIS WARRANTY DOES NOT COVER THE COST OF INSTALLATION,
REMOVAL OR REINSTALLATION, OR DAMAGE RESULTING FROM MISUSE, ABUSE,
OR IMPROPER OR INCORRECT REPAIR, OR DAMAGE FROM IMPROPER WIRING OR
INSTALLATION. THIS WARRANTY DOES NOT COVER INCIDENTAL OR CONSEQUEN-
TIAL DAMAGES. LUTRON'S LIABILITY ON ANY CLAIM FOR DAMAGES ARISING
OUT OF OR IN CONNECTION WITH THE MANUFACTURE, SALE, INSTALLATION,
DELIVERY, OR USE OF THE UNIT SHALL NEVER EXCEED THE PURCHASE PRICE
OF THE UNIT.
This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. Some states do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
This product is covered by one or more of the following patents: 4,889,999; 5,237,207;
5,170,068. U.S. and foreign patents pending. Lutron and HomeWorks are registered trade-
marks of Lutron Electronics Co., Inc. Windows is a trademark of Microsoft
© 2000 Lutron Electronics Co., Inc.
.
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