Troubleshooting - Tommee Tippee made for me Mode D'emploi

6. Troubleshooting

Why is the amount the app tells me I've pumped different from how much is in the
collector bottle?
The pump uses a sensor to estimate the amount of milk in the collector bottle. This can be
affected by a number of things like milk consistency (foremilk vs. hindmilk), movement, angle
of use and sensor interference. Ensure the small black sensor is free of debri and sit/stand
upright and stationary at the end of your session for best results.
How do I convert the collector bottle into a feeding bottle?
Simply remove the diaphragm and lid assembly from the top of the collector bottle, assemble
the nipple / teat and screw ring and screw in place.
How do I store milk in the collector bottle?
Your pack comes with spare parts so the entire collector bottle assembly can be stored in the
fridge or freezer until you are ready to feed with it.
Why won't my pump pair to the app?
The pump uses Bluetooth to pair to your phone. Download the Tommee Tippee app, register
an account and login in. Turn on the pump and then press and hold the power button until the
LED light flashes blue. You will see a pop-up appear in the Tommee Tippee app and can then
add the pump. Please note you will need to do this for each pump if you have bought a pair.
What if I'm not getting enough milk?
There are lots of reasons why your milk production fluctuates over time but if you know you're
getting less than "normal" there are a few things to try.
• Check the alignment of your nipple in the pump – it's important that the centre of your
nipple is inserted at the centre of the horn / flange.
• Check the size of the horn / flange you are using – it's important that the horn / flange feels
comfortable and doesn't draw in too much of your breast tissue.
• Check the seal when the pump is running – the pump should feel very secure once the
program starts.
• Check the fit in your bra – if the pump feels "squashed" against your breasts, try one of the
provided bra adjusters to loosen the fit slightly.
• Check the intensity settings – finding a setting that is comfortable and effective will produce
the best combination of comfort and output.
How do I upgrade my firmware?
The Tommee Tippee In-Bra pump is smart which means it can evolve over time, even after
you've purchased it. Where it results in a better experience for the consumer, we will update
the app periodically. It's important that you keep the app up to date so you have access to the
latest features.
In the app, you will receive a notification if there is an update available so we recommend
keeping the app downloaded on your phone.
Why doesn't the suction feel like it did?
There are two valves in the milk collector bottle assembly. They can be a little sticky if not
properly cleaned so we recommend pinching them to ensure they can open prior to assembly.
The other thing to ensure is that the collector bottle is inserted firmly in the bottom of the pump.
Finally, try charging your pump fully to see if that resolves the problem.
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