Basic Troubleshooting - Sonos BU250 Guide Des Produits

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Basic Troubleshooting

Warning: Under no circumstances should the product be
repaired by anyone other than an authorized Sonos repair center,
as this will invalidate the warranty. Please contact Sonos
Customer Support for more information. Do not open the system
as there is a risk of electric shock.
If a problem occurs, you can try the troubleshooting suggestions listed below. If one
of these doesn't remedy the problem, or you are not sure how to proceed, please
contact the Sonos Customer Support team (see "Technical Support" on page 5), and
we'll be happy to help.
ZonePlayer not detected during setup
A network or firewall issue may be preventing the ZonePlayer from joining your
Sonos system. If this is a wireless ZonePlayer, try moving the ZonePlayers closer
together, or wire the ZonePlayer temporarily to see if the problem is related to
wireless interference.
If you encounter this message when installing the first Sonos component (wired to
your router), you can try the steps below to resolve this issue. If you are still
experiencing problems, please contact the Sonos Customer Support team.
Check the firewall
1.
Firewall software installed on the computer may be blocking the ports that Sonos
uses to operate. First, disable all your firewalls and try to connect again. If this
resolves the problem, you should configure your firewall to work with the Sonos
Desktop Controller. Please go to our Web site at http://faq.sonos.com/firewall for
additional information. If this does not resolve the problem, you can try step 2 below.
Check the router
2.
You can bypass your router's switch to determine whether there are any router
configuration issues by connecting Sonos as depicted in the following illustration
(note that the ZonePlayer and the computer still have Internet access in this
configuration):
Sonos Bundle 250