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YOUR SAFETY IS IMPORTANT TO US
This guide contains instructions regarding safety as well as precautions to ensure a compliant and
successful installation. Please pay special attention to this symbol and follow all instructions.
NOTE: It is forbidden to connect the cable to the thermostat before the installation is completed. It is also
forbidden to cut or modify the cable in any way.
The True Comfort cable was designed to be installed in an uncoupling membrane installation system
or with True Comfort installation gauges or FLEXTHERM's FLEXSnap + system at a regular spacing of
a minimum of 7.6 cm (3 in) and a maximum of 10.1 cm (4 in).
True Comfort systems can be used either as complementary or as a main source of heating (provided
that heat loss does not exceed the energy capacity of the installation). The True Comfort cable
must be installed at every third stud of an uncoupling membrane and spacing will vary according
to the membrane. Depending on the membrane, the cable will generate 129 W/m
installed at a 3 inch spacing, 111 W/m
m
(9.6 W/ft
) if it is installed at a 3.75 inch spacing. When installed at a 4 inch spacing, the system
2
2
will generate 97 W/m
(9 W/ft
2
The ambient and floor temperature achieved will depend on factors such as: insulation, window
coverage, type of floor covering, etc.
IMPORTANT: The subfloor must meet construction standards and be strong enough to support ceramic
tile or natural stone. Refer to the membrane manufacturer to know which supports are compatible for
an installation with a heating cable, and to the Tile Council of North America publications (www.tileusa.
com) for installation standards.
CSA CABLE SERIES TYPE G AND W CANADA, TYPE C USA
This cable is an electrical appliance and must be installed in compliance with local and/
or national electrical codes. Its installation should be entrusted to a duly qualified person
where required by law.
TOOLS AND MATERIALS REQUIRED TO INSTALL THE SYSTEM
• True Comfort cable and installation guide
• Chosen installation system, either True Comfort installation gauges*, the FLEXTHERM FLEXSnap +
system or an uncoupling membrane designed for installation with a heating cable
• True Comfort thermostat and floor sensor, sold separately
• Glue gun to glue the mechanical joint as well as gauges, if needed
• Expanded electrical box
• Protective plate for the base of the wall
• Appropriate multimeter
• Megohmmeter (optional)
• Various tools: measuring tape, calculator, marker, screwdriver, shears, wood or concrete chisel,
string (to pull the probe's cable in the wall), stick or pipe, 2.5 cm (1 in) diameter x 30 cm (1 ft)
long, for dispenser box
• Vacuum cleaner
• Broom
• Pail of water and a sponge
• Cardboard or other similar light material (to deposit tools)
* You can secure the gauges by gluing them with hot glue or you may also screw, nail or staple
them using a T-50 stapler.
IMPORTANT NOTE: In accordance with the local electrical code, the product identification label affixed
at the end of the cable must not be removed. This label includes all relevant product specifications.
Removing it would void the manufacturer's warranty.
(10.3 W/ft
2
2
).
2
CAUTION: THE CABLE ITSELF CANNOT BE STAPLED.
) if it is installed at a 3.5 inch spacing, and 103 W/
3
(12 W/ft
) if it is
2
2
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