Troubleshooting - essentiel b Solo Notice D'utilisation

Is it possible to connect a WiFi powerline adapter to a power strip?
WiFi powerline adapters can work with power strips but they generally weaken the transmitted signal,
depending on their quality. However, you should avoid using surge protectors and outlets equipped with
a surge protector or any other protection.
What is the maximum number of WiFi powerline adapters I can install?
This will depend on the bandwidth requirements and the performance of the electrical network. In
general, 7 to 8 adapters in one network is the recommended maximum.
I already have another powerline network in my home. Is there any risk of interference?
The frequencies used by high-speed powerlines (1 to 30 MHz) and low-speed powerlines (heating,
intercom, etc.) are, in principle, different and the signals do not interfere.
Can this WiFi powerline adapter communicate with other brands of WiFi powerline adapters?
While they can coexist on the same electrical network, WiFi powerline adapters using different protocols
will have trouble communicating with each other. Check the compatibility table below:
Home-
Standards
Plug 1.0
Home-Plug 1.0 X
Home-Plug turbo X
Home-Plug AV 200 Mbps
Home-Plug
AV/IEEE
1901-500 Mbps
UPA
HD-PLC
Can certain equipment disrupt the powerline network?
Absolutely: amateur radio equipment as well as high power or disturbance-producing equipment such
as motors or microwaves can disrupt the signal.
How to check if the adapters are the cause of the failure to function?
Simply connect two powerline adapters to the same power strip and check the data transfer. If the
adapters are communicating, then the failure to function under normal use is due to the electrical
installation or the electrical equipment of your home network.
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Home-Plug
Home-
Home-Plug AV/IEEE
Plug UPA
AV 200 Mbps 1901-500
turbo
Mbps
X
X
X X
X X
X

troubleshooting

Before contacting the service department please carry out the checks listed below. If you cannot solve
the problem by following the instructions below, contact your store's service centre.
Symptoms
No power
No wireless network
is detected
H D -
PLC
No connection
possible with some
wireless
networks
No connection due to
incorrect settings
X
No Ethernet
connection
Solution
Plug the appliance into a mains
The device is not plugged in.
There is no power at the Connect another device to the same
mains plug. power outlet to perform a cross test.
Radio waves are disrupted Avoid any major obstacles such as
when they encounter obstacles. reinforced concrete walls.
Keep away from any equipment that
may transmit or receive a radio signal
Some equipment interferes with
(wireless keyboard or mouse, wireless
the radio signal.
headphones, image transmission
device, remote control, etc.).
Enter the correct password and
The login credentials are
security key to connect to an
incorrect.
encrypted wireless network.
The password has been
changed on the wireless access Also change the password in the WiFi
point since the last powerline powerline adapter's setup menus.
adapter setup.
Reset the powerline adapter to Press and hold the Reset key for
its factory settings.
Re-insert both ends of the Ethernet
One end of the Ethernet cable
(RJ-45) cable into the corresponding
(RJ-45) is not connected
port on the powerline adapter and on
properly.
Refer to the Configuration avancée
The powerline adapter is not
(Advanced Settings) section of the
properly configured.
manual (page 44).
socket.
10 seconds.
your computer.
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