Troubleshooting
Error Prompt
Error
When Data Transmitting ...
Problem
Data
transmission
failed.
Description
Overload. The device will
power off.
Low Battery. The device will
power off.
Failure of pairing up your
scale with your smartphone.
Or failure of activation.
Data fails to upload (The
notebook icon will be
displayed.
)
Root Cause
Bluetooth is OFF.
App is OFF.
Out of range of
Bluetooth transmission.
Solution
Stop using this scale for
measurement.
Replace all four batteries at the
same time. Please purchase
the authorized batteries for
replacement.
Please check below items:
• Bluetooth is ON.
• App is ON.
• Both devices are within the
transmission distance of
Bluetooth.
Connect to the app to upload
the data.
Solution
Turn ON the Bluetooth via Settings.
Press the A&D connect app in your
phone and open the dashboard.
Place your smartphone closer to the
scale.
E-11