TROUBLESHOOTING
Symptom
Remedy
"CONNECT ERR"
Communication is unstable.
"RATING ERR"
Registration of thumbs up/thumbs down has failed due
to insufficient network connectivity.
"THUMBS N/A"
Registration of thumbs up/thumbs down is not allowed.
"LICENSE ERR"
You try to access from a country which Pandora is not
deliverable.
Station cannot be selected.
If "Explicit Content" in [Account Settings] is checked
in the web version of iHeartRADIO, custom stations
become unavailable.
"NOT CONNCTD"
Link to the application is impossible.
"DISCONNECTED"
USB is disconnected from the head unit. Please make
sure the device is connected properly through USB.
• Connected via USB input terminal: The device is
"CONNECTING"
connecting to the head unit. Please wait.
• Connected via Bluetooth: The Bluetooth is disconnected.
Please check Bluetooth connection and make sure both
the device and unit are paired and connected
"CHECK APP"
The Spotify application is not connected properly or
user is not login. End the Spotify application and restart.
Then, log in to your Spotify account.
No Bluetooth device is
• Search from the Bluetooth device again.
detected.
• Reset the unit. ( 3)
• Make sure you have entered the same PIN code to both
Pairing cannot be made.
the unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. ( 12)
• Adjust the microphone unit's position. ( 12)
Echo or noise occurs.
• Check the [ECHO CANCEL] setting. ( 14)
30
ENGLISH
Symptom
Remedy
Phone sound quality
• Reduce the distance between the unit and the Bluetooth
is poor.
device.
• Move the car to a place where you can get a better
signal reception.
• Reduce the distance between the unit and the Bluetooth
Sound is being
interrupted or skipped
audio player.
• Turn off, then turn on the unit and try to connect again.
during playback of a
Bluetooth audio player.
• Other Bluetooth devices might be trying to connect to
the unit.
• Check whether the connected Bluetooth audio player
The connected Bluetooth
audio player cannot be
supports Audio/Video Remote Control Profile (AVRCP).
controlled.
(Refer to the instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
"PLEASE WAIT"
The unit is preparing to use the Bluetooth function. If
the message does not disappear, turn off and turn on
the unit, then connect the device again.
"NOT SUPPORT"
The connected phone does not support Voice
Recognition feature.
"ERROR"
Try the operation again. If "ERROR" appears again, check
if the device supports the function you have tried.
"H/W ERROR"
Reset the unit and try the operation again. If "H/W
ERROR" appears again, consult your nearest service
center.
"SWITCHING NG"
The connected phones might not support phone
switching feature.
If you have any troubles, try the following:
1
Check TROUBLESHOOTING
2
Reset the unit ( 3)
3
Contact (USA only)
Call: 1-800-252-5722 ( or ) visit: <http://www.jvc.com>