Samsung POWERbot SR2AK9350W Serie Manuel page 34

troubleshooting
Symptom
Smartthings App cannot be
installed.
A message of product
registration failure appears.
During product registration,
recharging button is pressed
and held as instructed but
the next step does not
appear.
During product registration,
the wireless router I want
to connect cannot be
searched.
During product registration,
the AP password
1111122222 is not input
correctly.
During product registration,
the password of the
connecting wireless router
is not input correctly.
A connection cut between
the Smartthings App and
the PoWeRbot occurs
though the product
registration is completed.
fSmartThings App operates on Android OS 6.0 or later, iOS 10 or later.
fThe supporting OS version for SmartThings App may change later.
fFor rooted smart devices, standard installation and use will not be
guaranteed.
fTry the product registration procedure again by referring to the pop-up
messages.
fPlease refer to the "Setting up the wireless router" in the user manual.
fPlease refer to the steps for completing the product registration in the user
manual section "Adding a device to the SmartThings App".
fWhen the product registration fails repeatedly, reset the POWERbot
and Smartphone, run the SmartThings App again and try the product
registration.
fThe same Samsung account should be used for the login of App and
product registration.
fAll users should use the Samsung account issued by the same country.
fPress the recharging button until you hear it beep.
fIf the next step does not appear within several seconds, press the
recharging button one more time.
fCancel the product registration, run the SmartThings App again, and try
the product registration again.
fPress and hold the "[Robot Vacuum] Samsung" on the network list and
delete the network to initialize the password.
fCancel the product registration, run the SmartThings App again, and try
the product registration again.
fPress and hold the wireless router you want to connect on the network
list, and delete the network to initialize the password.
fRefresh the screen and wait.
fRun the SmartThings App again.
fCheck whether there is an internet connection problem. Especially, a
firewall may interrupt standard operation.
ENGLISH-34
checklist