To check a wireless connection
1. Make sure that your computer's wireless has
been turned on. (For more information, see the
documentation available with your computer.)
2. If you are not using a unique network name (SSID),
then it is possible that your wireless computer could
be connected to a nearby network that is not yours.
The following steps can help you determine if your
computer is connected to your network.
Windows
a. Click Start, point to Settings, click Control Panel,
double-click Network Connections, click the View
menu, and then select Details.
- Or -
Click Start, click Control Panel, point to Network
Connections, and then click View Network Status
and Tasks.
Leave the network dialog box open while you
continue to the next step.
b. Disconnect the power cord from the wireless router.
The connection status of your computer should
change to Not Connected.
c. Reconnect the power cord to the wireless router.
The connection status should change to Connected.
Mac OS
a. Click the AirPort icon in the menu bar at the top of
the screen. From the menu that appears, you can
determine if the AirPort is turned on and which
wireless network your computer is connected to.
NOTE: For more detailed information about your
AirPort connection, click System Preferences in the Dock,
and then click Network. If the wireless connection is
working correctly, a green dot appears next to AirPort in
the list of connections. For more information, click the
Help button in the window.
If you are unable to get your computer connected to
your network, contact the person who set up your
network or the router manufacturer as there might be
a hardware issue with either your router or computer.
If you are able to access the Internet and are using a
computer running Windows, you can also access the
HP Network Assistant at http://www.hp.com/sbso/
wireless/tools-setup.html?jumpid=reg_R1002_USEN
for help in setting up a network. (This Web site is only
available in English.)
8
Solving wireless (802.11) problems
2. Make sure that the HP Officejet/
Officejet Pro device is connected to
your network
If your device is not connected to the same network as
your computer, you will not be able to use the HP device
over the network. Follow the steps described in this
section to find out if your device is actively connected
to the correct network.
A. Make sure the HP Officejet/Officejet Pro device is on
the network
• If the HP Officejet/Officejet Pro device supports
Ethernet networking and is connected to an Ethernet
network, check the two Ethernet indicator lights on
the top and bottom of the Ethernet port on the back
of the HP device. The lights indicate the following:
• Top light: If the light is lit solid green, the
HP device is connected to the network, and
communications have been established. If the
light is off, there is no network connection.
• Bottom light: If the yellow light flashes, data is
being sent or received by the HP device over the
network.
• If the HP device is connected to a wireless network,
print the device's Network Configuration Page:
HP Officejet 6000
Press (
Printer Series
HP Officejet 6500
a. On the HP device's control
All-in-One Series
b. Select Print Report, and then
HP Officejet Pro
Press (
8000 Printer Series
After the page has been printed, check the Network
Status and URL:
Network Status
• If the Network Status is Ready,
• If the Network Status is
URL
The URL shown here is the
network address assigned to the
HP device by your router. You will
need this address for step B.
) Wireless button.
panel, press the Setup (
button.
select Network Config Page.
) Wireless button.
the HP device is actively
connected to a network.
Offline, the HP device is not
connected to a network.
Run the Wireless Network Test
(using the instructions at the
beginning of this section) and
follow any recommendations.
)