Ikea Guarantee - IKEA LAGAN Mode D'emploi

ENGLISH

IKEA GUARANTEE

How long is the IKEA guarantee valid?
This guarantee is valid for 2 years from the
original date of purchase of your appliance
at IKEA. The original sales receipt, is required
as proof of purchase. If service work is carried
out under guarantee, this will not extend the
guarantee period for the appliance.
Which appliances are not covered by the IKEA
five (5) years guarantee?
The range of appliances named LAGAN and
all appliances purchased in IKEA before 1st of
August 2007.
Who will execute the service?
IKEA service provider will provide the service
through its own service operations or authorized
service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance,
which have been caused by faulty construction
or material faults from the date of purchase
from IKEA. This guarantee applies to domestic
use only. The exceptions are specified under
the headline "What is not covered under this
guarantee?" Within the guarantee period, the
costs to remedy the fault e.g. repairs, parts,
labour and travel will be covered, provided that
the appliance is accessible for repair without
special expenditure. On these conditions the EU
guidelines (Nr. 99/44/EG) and the respective
local regulations are applicable. Replaced parts
become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed Service Provider will examine
the product and decide, at its sole discretion, if
it is covered under this guarantee. If considered
covered, IKEA Service Provider or its authorized
service partner through its own service
operations, will then, at its sole discretion, either
repair the defective product or replace it with the
same or a comparable product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by
connection to the wrong voltage, damage
caused by chemical or electrochemical
reaction, rust, corrosion or water damage
including but not limited to damage caused
by excessive lime in the water supply, damage
caused by abnormal environmental conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible color
differences.
• Accidental damage caused by foreign objects
or substances and cleaning or unblocking of
filters, drainage systems or soap drawers.
• Damage to the following parts: ceramic glass,
accessories, crockery and cutlery baskets, feed
and drainage pipes, seals, lamps and lamp
covers, screens, knobs, casings and parts of
casings. Unless such damages can be proved
to have been caused by production faults.
• Cases where no fault could be found during a
technician's visit.
• Repairs not carried out by our appointed
service providers and/or an authorized service
contractual partner or where non-original
parts have been used.
• Repairs caused by installation which is faulty
or not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer
transports the product to his home or another
address, IKEA is not liable for any damage
that may occur during transport. However, if
IKEA delivers the product to the customer's
delivery address, then damage to the product
that occurs during this delivery will be covered
by IKEA.
• Cost for carrying out the initial installation of
the IKEA appliance.
However, if an IKEA appointed Service
Provider or its authorized service partner
repairs or replaces the appliance under the
terms of this guarantee, the appointed Service
Provider or its authorized service partner will
reinstall the repaired appliance or install the
replacement, if necessary.
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