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Limited Warranty
Limited Warranty for ChargePoint Home Electric Vehicle Charging Station
Our Promise
This Limited Warranty for ChargePoint Home Electric Vehicle Charging Station ("Warranty") applies to you, the
original purchaser of a new CHARGEPOINT HOME Charging Station (the "Charging Station") solely for use by
you at your residence. This warranty is given by ChargePoint Network (Netherlands) BV ("CHARGEPOINT"), it is
not transferrable and is valid for purchasers located in jurisdictions where CHARGEPOINT has authorized the sale
of Charging Stations.
Warranty
LIMITED THREE-YEAR PARTS EXCHANGE/REPAIR WARRANTY: Subject to the exclusions from Warranty
coverage set forth below, CHARGEPOINT warrants that, when used under normal operating conditions in line
with the requirements as specified in the documentation of the Charging Station and the Installation Guide, your
Charging Station will be free from any defects in materials or workmanship for a period of three (3) years from
the date of original purchase (the "Warranty Period"). If, during the Warranty Period, your Charging Station
becomes defective in breach of the Warranty, CHARGEPOINT will, upon notice of the defect received during the
Warranty Period either in writing or by you going through the steps to obtain warranty service as described
below, either repair or replace, at CHARGEPOINT's election, the Charging Station. The Warranty covers both
parts and factory labor necessary to replace and/or repair your Charging Station, but does not include any
on-site labor costs that you may incur in uninstalling or reinstalling the repaired or replacement Charging Station.
Follow These Easy Steps to Obtain Warranty Service
1. If at any time during the term of your Warranty you believe you have a defective Charging Station, contact
Customer Service at chargepoint.com/support or support.eu@chargepoint.com and request a Return Material
Authorization ("RMA") number from ChargePoint.
2. In connection with your RMA request, you will be asked for each of the following:
a. A reasonably detailed description of the problems you are experiencing with the Charging Station;
b. The model number and serial number of the Charging Station;
c. Proof of purchase; and
d. Shipping information.
3. If ChargePoint determines on the basis of the facts available that the defect appears to be covered by your
Warranty and your Warranty is still in effect you will be provided a Returned Material Authorization number
("RMA Number") to reference when returning the defective Charging Station for repair or replacement.
4. Ship the defective Charging Station to the address given by CHARGEPOINT in response to your RMA request
and reference the RMA Number in the shipping documentation. The Charging Station must be returned in its
original shipping container or in another shipping container designed to prevent damage to the Charging
Station.
5. If your Charging Station is covered by your Warranty, CHARGEPOINT will, at CHARGEPOINT's sole discretion,
either repair or replace the defective Charging Station at no charge to you and ship the repaired or replaced
Charging Station back to you at CHARGEPOINT's expense. This remedy is your sole and exclusive remedy
under this Limited Warranty.
Important
1. You are responsible for the proper installation and maintenance of the Charging Station including the
uninstalling of any defective Charging Station and the installation of the repaired or replacement Charging
Station returned to you.
2. Service or repairs beyond the scope of the Warranty above will only be performed upon your order at
CHARGEPOINT's or the applicable CHARGEPOINT partner's then prevailing labor rates and other applicable
charges.
3. Any Charging Station that is found by CHARGEPOINT to be out-of-warranty or otherwise ineligible for
warranty service will be returned, repaired or replaced upon your approval at CHARGEPOINT's standard
charges at your expense.
4. Please read carefully through the detailed descriptions of the WARRANTY and the EXCLUSIONS FROM
LIMITED PRODUCT WARRANTY below to assure that your Charging Station is eligible for warranty service
without additional cost to you.
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