Smartthings - Samsung RF23A9771SG Guide D'installation

Troubleshooting

SmartThings

Symptom
Could not find
"SmartThings" in the
app market.
The SmartThings app
fails to operate.
The SmartThings app
is installed but is
not connected to my
refrigerator.
Could not log into the
app.
An error message
appears when I
try to register my
refrigerator.
The SmartThings
app is successfully
connected to my
refrigerator but does
not run.
70 English
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• The SmartThings app is designed for Android 7.0 (Nougat) or
later, iOS 12.0 or later, iPhone 6 or later, and is optimized for
Samsung smartphones (Galaxy S and Galaxy Note series).
• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the
SmartThings App after the app was installed, you must make
the connection using the device registration function of the
app.
• You must log into your Samsung account to use the app.
• If you don't have a Samsung account, follow the app's
onscreen instructions to create one.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
• Exit and restart the SmartThings app or disconnect and
reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it in
again after 1 minute.
Action
2021-02-02 11:54:42