TROUBLESHOOTING HINTS
Porter's exchange interface mode
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The porter's exchange don't receive calls from the door panel.
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Check if it can receive calls from any other monitor (pressing the lock release button, with the
handset off the hook)
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If so, check in the porter´s exchange configuration that the option capture door panel is
activated and that the door panel has dip switch number 6 set to ON
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If not, check that the porter´s exchange is not off, see
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Also check the connections (page 39-40) and configuration (page 37) of the converter.
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The image does not show in the porter´s exchange.
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Remember that images are only shown from calls made from door panels with camera.
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Check that the voltage between the '
18.5Vc.c., if not, check the power supply and its connections.
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Check that you have used the correct output of the converter for the coaxial cable (VCE and
GND) and that the number 2 dip switch is OFF and number 3 is ON.
Backbone encoder mode (General door panels)
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Calls cannot be made from the general door panels.
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Check if calls can be made from the inner door panels.
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I f yes, make sure you have correctly programmed the backbone in the converters (page 38)
and revise the connections (page 41-42) and configuration (page 37) of the converters,
remember set to ON the number 1 dip switch only if you do not have the VISTA PLUS
door panel in the building or backbone.
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If not, revise the monitor's programming (see door panel manual) and program it again if
necessary.
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Check that the voltage between the '
to 18.5Vc.c., if not, check the power supply and its connections.
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No image is shown when receiving calls from the general door panels.
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Remember that images are only shown from calls made from door panels with camera.
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Check that the correct inputs and outputs have been used for this type of installation (see
diagram on page 41-42), that the number 2 dip switch is ON and number 3 is OFF and
that only the end of line resistor (JP2) of the last converter is activated.
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The converter cannot be programmed.
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Check that the coded panel is in configuration mode before setting the number 4 dip switch
to ON (see page 37) and that the programming steps are correctly followed.
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Check that 'A/D' terminal is not shortcircuited with other terminals.
Backbone encoder mode (Coded panel)
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Calls cannot be made.
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Remember that the system remains inactive for 45 seconds after connecting the power
supply, the same occurs upon connecting any unit to the installation.
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Make sure that the converter does not have any backbone programmed. To do this set dip
switch number 2 to the OFF position and number 3 to the ON position, then set them
again to the correct position (2 in ON and 3 in OFF), this resets the backbone
programming.
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Revise the converter connections (page 43-44) and configuration (page 37), remember set
to ON the number 1 dip switch only if you do not have the VISTA PLUS door panel in the
building or backbone.
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Check that the voltage between the '
to 18.5Vc.c., if not, check the power supply and its connections.
On-Off light indicator.
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' and '+' terminals of the distributor is from 17.5 to
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' and '+' terminals of the different elements is from 17.5
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' and '+' terminals of the different elements is from 17.5
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