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5 - TROUBLESHOOTING
INCIDENT
1. Softener fails
A. Interrupted power
to regenerate
B. Defective power head
C. Unpluged meter cable
D. Blocked meter
E. Defective motor
F. Wrong programming
2. Softener delivers
A. By-pass in "by-pass" position
hard water
B. No salt in the brine tank
C. Blocked injector and/or filter
D. Not enough water in the brine tank
E. Hardness arriving from hot water supply
F. Leak at the distributor tube
G. Internal valve leak
H. Blocked meter
I. Meter cable unplugged
J. Wrong programming
3. Excesssive salt
A. Improper brine refill setting
consumption
B. Too much water in the brine tank
C. Wrong programming
4. Water pressure
A. Iron deposit in the softener inlet
drop
B. Iron deposit in the softener
C. Valve inlet obstructed by foreign elements
5. Loss of resin
A. Top distributor missing or broken
through drain line
B. Air in water system
C. Drain line flow control is the wrong size
6. Iron presence
A. The resin bed is dirty
in softener
B. Iron concentration exceeds recommended
parameters
7. Too much water
A. Plugged drain line flow control (DLFC)
in the brine tank
B. Faulty brine valve
C. Wrong programming
CAUSE
A. Restore electrics (mains, fuse)
B. Change power head
C. Check connections of the time rand
D. Clean or change meter
E. Change motor
F. Check programming and modify if necessary
A. Put by pass in "service" position
B. Add salt in the brine tank and keep
C. Clean or replace filtre or injector
D. Check brine tank filling time and
E. Repeated flushing of the hot water tank
F. Ensure the distributor tube has no cracks,
G. Change seals & spacers and/or piston
H. Unblock the meter
I. Check cable connections in the
J. Check programming and modify if necessary
A. Check use of salt and setting of brine refill.
B. See problem n°6
C. Check programming and modify if necessary
A. Clean the inlet
B. Clean valve and resin
C. Remove piston and clean valve
A. Add or replace the top distributor
B. Ensure the presence of air check system in
C. Ensure the drain line flow control
A. Check backwash, brine draw and brine refill.
B. Contact dealer
A. Check flow regulator
B. Change brine valve
C. Check programming and modify if necessary
SOLUTION
on the meter cover.
salt level above water level
clean flow regulator
Check the O'ring
power head and on the meter cover
the brine tank
is sized correctly
Regenerate more often and increase backwash
cycle time
4600 - 5600