Troubleshooting Guide - VISIOMED bewell connect MyTensio Mode D'emploi

Bluetooth Technology
Bluetooth Led
Battery
Battery life
USB
Voltage
Accessories provided

8. TROUBLESHOOTING GUIDE

If any of the following problems occur when using your MyTensio, refer to this
troubleshooting guide. If the problem persists, please contact our customer support.
PROBLEM
Abnormal
results
The blue
Bluetooth LED
does not light
or blinks
No data transfer
to your phone/
tablet
24
4.0
Unit working: LED on
Low Battery: appears on the screen
Charging: LED light
Rechargeable Li-ion battery (300mAh)
Between 100 and 150 measures
USB 2.0 port
3.7V
13.5 x 21.5 cuff, instruction manual, quick start guide, storage case,
USB cable ~ 800mm
POSSIBLE CAUSE
The cuff is not
properly positioned
or is not tight enough
The position was not
correct during the
measurement
You spoke, moved,
or you were angry,
excited, or nervous
during the
measurement
Arrhythmia
Low battery
Bluetooth Disabled
Incompatible phone
or tablet
BewellConnect - BW-BW1 - User Manual - 082015
Apply the cuff correctly and try again
Reread "Measurement Modalities" and try again
Try again when you are calmer without talking or
moving during the test
The unit is not suitable for people with a serious
cardiac arrhythmia
Recharge the unit with the USB cable
Enable Bluetooth on your phone/tablet
Check that your phone or tablet has Bluetooth 4.0
SOLUTION