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Stove Feeds Pellets, But Will Not Ignite
Possible Causes
Air damper open too far for ignition.
Blockage in igniter tube or inlet for igniter
tube.
The burnpot is not pushed completely to the
rear of the firebox.
Bad igniter element.
The control board is not sending power to
the igniter.
Smoke Smell Coming Back Into The Home
Possible Causes
There is a leak in the vent pipe system.
The gasket on the combustion blower has
gone bad.
Because it is a wood-burning device, your pellet heater may emit a faint wood-burning odor. If this increases
beyond normal, or if you notice an unusual soot build-up on walls or furniture, check your exhaust system
carefully for leaks. All joints should be properly sealed. Also clean your stove, following instructions in
"MAINTENANCE". If problem persists, contact customer service.
Convection Blower Shuts Off And Comes Back On
Possible Causes
The convection blower is overheating and
tripping the internal temperature shutoff.
Circuit board malfunction.
© 2021 United States Stove Company
TROUBLESHOOTING GUIDE
Possible Remedies: (Unplug stove first when possible)
In some situations it may be necessary to have the damper
completely closed for ignition to take place. After there is
a flame, the damper can then be adjusted for the desired
feed setting.
Find the igniter housing on the backside of the firewall. The
air intake hole is a small hole located on bottom side of the
housing. Make sure it is clear. Also, look from the front of the
stove to make sure there is not any debris around the igniter
element inside of the igniter housing.
Make sure that the air intake collar on the burnpot is
touching the rear wall of the firebox.
Put power directly to the igniter element. Watch the tip of
the igniter from the front of the stove. After about 2 minutes
the tip should glow. If it does not, the element is bad.
Check the voltage going to the igniter during startup.
It should be a full current. If the voltage is lower than full
current, check the wiring. If the wiring checks out good, the
board is bad.
Possible Remedies: (Unplug stove first when possible)
Inspect all vent pipe connections. Make sure they are sealed
with RTV silicone that has a temperature rating on 500
degree F or higher. Also, seal joints with UL-181-AP foil tape.
Also, make sure the square to round adapter piece on the
combustion blower has been properly sealed with the same
RTV.
Inspect both gaskets on the combustion blower to make
sure they are in good shape.
Possible Remedies: (Unplug stove first when possible)
Clean any dust off of the windings and fan blades. If cleaning
the blower does not help, the blower may be bad.
Test the current going to the convection blower. If there is
power being sent to the blower when it is shut off, then the
control board is fine. If there is NOT power being sent to the
blower when it shuts off during operation, then you have a
bad control board.
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