Questions
Fail to
control music
No message
notification
Inaccurate
step count
Screen cannot
be turned on
Unable to
sync data
with the APP
Scan the QR code below for more FAQs.
• Please make sure watch is connected -->
Reconnect on APP
• Turn on music control on APP, open music
player of mobile device, click "Music" of watch
to start music control
• Please make sure the message notification is
on (APP)
• realme Link APP is not allow to access phone
notification
• Please make sure watch is connected to
mobile device
• Please make sure realme Link APP is not shut
down in background
• Please make sure the Do Not Disturb is o on
watch
• Abnormal vibrations: wear the Watch correctly
to avoid abnormal vibrations;
• Insu cient steps: walk continuously for at least
10 steps;
• Walking is done improperly or in slippers: walk
properly in proper shoes;
• Battery too low: plug in the charger to charge
the Watch.
• Bluetooth is o on the phone: turn on the
phone's Bluetooth;
• The APP is closed or has crashed: reset the
realme Link APP;
• Not within the Bluetooth connection range: turn
on Bluetooth and bring the Watch close to
your mobile device.
Answers