Troubleshooting
Dear Client,
Thank you for buying this STEBA product. The following table will help you with
problems that may occur when using your device. For many problems there is a simple
solution, because not everything that appears like a malfunction must be serious.
Please check the following list before contacting our customer service.
Problem
Light does not
shine
No nebulisation
Abnormal smell
Unusual noises
Humidity effici-
ency is too low
Reason
∙ Device not connected
∙ Power cord or device defec-
tive
∙ Device not switched on
∙ Selected humidity is reached
∙ Water was too long in the
tank
∙ Residual odour of old aro-
matic oil
∙ Uneven ground
∙ Tank not inserted correctly
∙ Device is faulty
∙ Other sources of air in the
room
∙ Air intake is blocked
∙ Limescale deposits
Solution
∙ Do you have power?
∙ Contact service
∙ Touch ON / OFF
∙ Increase the humidity
∙ Change the water
∙ Clean the aroma roll under
warm water and let it dry
∙ Select even surface
∙ Position the tank correctly
∙ Contact service
∙ Keep windows and doors
closed
∙ Remove objects
∙ Clean the ultrasonic mem-
brane
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