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go to the next Troubleshooting category in this guide, "My computer isn't recognizing my
modem," or uninstall your modem and reinstall it.
My computer isn't recognizing my modem.
If Plug and Play fails to find the modem as new hardware, you need to check the following:
•
With your computer turned off, confirm that the modem is firmly seated in the PCI slot. The
modem should sit evenly in the slot with no part of the gold edge showing.
•
With your computer turned off, try installing the modem in another PCI slot.
•
Check your computer manual to make sure that the PCI slot is configured properly.
My modem seemed to install correctly but doesn't work or is performing
erratically.
Possible solution:
Hardware resources are not properly assigned to your modem. Although PCI devices can share
IRQs, there are devices on the market which do not share IRQs properly. If the modem has been
assigned to an IRQ with one of these devices, the modem may perform erratically.
Windows 95/98/Me
Right-click the My Computer icon on your desktop. Click Properties and then click the Device
Manager tab. In the list of devices, double-click the Modem or Modems category. Look for your
modem's description. If a yellow exclamation point appears over your modem's description, your
modem is in conflict with another device.
•
With your computer turned off, try installing the modem in another PCI slot.
•
Check your computer manual to make sure that the PCI slot is configured properly.
•
If an available IRQ does not exist, you may need to remove, disable, or relocate another
device. Refer to that device's documentation for more information about removing,
disabling, or relocating it.
Windows 2000
Right-click the My Computer icon on your desktop. Click Properties, click the Hardware tab, then
click Device Manager. In the list of devices, double-click the Modems category. Look for your
modem's description. If a yellow exclamation point appears over the modem's description, your
modem is in conflict with another device.
•
With your computer turned off, try installing the modem in another PCI slot.
•
Check your computer manual to make sure that the PCI slot is configured properly.
•
If an available IRQ does not exist, you may need to remove, disable, or relocate another
device. Refer to that device's documentation for more information about removing,
disabling, or relocating it.
Windows XP
Click Windows Start and then Control Panel. Double-click System. If you do not see the System
icon, make sure you are in Classic View. Click Switch to Classic View on the upper left side of the
window. Click the Hardware tab and then the Device Manager button. Click to expand Modems.
You should see U.S. Robotics V.92 PCI Faxmodem listed. If a yellow exclamation point appears
over the modem's description, your modem is in conflict with another device.
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