Troubleshooting schedule
Problem
The motor stops im-
mediately after start
or does not start.
The motor is on but
there is no suction.
The suction is not
sufficient.
Dust releases into
the air from the mo-
tor.
Unusual noise comes
from the product.
22
Troubleshooting
Cause
There is no power.
The power cord is defective.
There is a short circuit in the product.
The HEPA filter is damaged or not installed
(DE 110/DE 120).
Too high voltage in power supply.
Too high ambient temperature.
Fan is broken or disconnected.
The dust extraction hose is not connected
correctly.
The dust extraction hose is blocked.
There is no Longopac bag.
The Longopac is not closed down with a ca-
ble tie.
Too low voltage in power supply.
There is a hole in the dust extraction hose.
The prefilter is clogged.
The HEPA filter is clogged.
The top cover is loose.
The seals are broken.
The filters are incorrectly installed or dam-
aged.
N/A
Solution
Connect the product to a power supply.
Let an approved service agent repair the
product.
Let an approved service agent repair the
product.
Replace or install the HEPA filter.
Make sure that correct power supply is used.
Make sure that the ambient temperature is in
specified range when you use the product.
Let an approved service agent repair the
product.
Connect the dust extraction hose.
Clean the dust extraction hose.
Install a Longopac cassette.
Attach a cable tie.
Make sure that correct power supply is used.
Replace the dust extraction hose.
Remove dust particles from the prefilter.
Clean or replace it if it is necessary.
Replace the HEPA filter. Refer to
the HEPA filter on page 21 .
Close the top cover fully.
Replace the seals.
Install the filters correctly. Replace damaged
filters.
Let an approved service agent repair the
product.
1587 - 007 - 24.01.2022
To replace