5- IF THERE IS A PROBLEM
Problem
• Water drips from the holes in the
soleplate.
• Brown streaks come through the
holes in the soleplate and stain the
linen.
• The soleplate is dirty or brown and
can stain the linen.
• There is little or no steam.
• The soleplate is scratched or damaged.
• Water is running out of the tank
filler hole.
• Steam or water come from the iron
as you finish filling the tank.
• The program selector has no effect.
• The spray does not spray
our Consumer Service Department or an approved Service Centre
Phone number available on International Guarantee Card
Possible causes
• The chosen temperature is too low and
does not allow for the formation of steam.
• You are using the Shot of Steam button too
often.
• You have stored the iron horizontally,
without emptying it and without setting it
to DRY.
• You are using chemical descaling agents.
• You are using pure distilled/demineralised
or softened water.
• Fabric fibres have accumulated in the holes
of the soleplate and are burning.
• Your linen has not been rinsed sufficiently
or you have ironed a new garment before
washing it.
• Your are ironing with an inappropriate
program (temperature too high).
• You are using starch.
• The water tank is empty.
• The anti-calc valve is dirty.
• Your iron has a build-up of scale.
• Your iron has been used dry for too long.
• You have placed your iron flat on a metallic
rest-plate or ironed over a zip.
• You have not closed the tank stopper properly.
• The steam control is not set to the DRY
position
.
• The selection is already at one extreme of
the range.
• The tank is empty.
For all other problems or queries, please contact
Solutions
• Choose a program from 2 to 8 and wait for
the light to go out.
• Wait a few seconds between each use of
the button.
• See the section "Storing your iron".
• Do not add any descaling agents to the
water in the water tank.
• See section "Types of water not to use".
• Carry out a self-clean.
• Clean the soleplate with a non-metallic
sponge.
Vacuum the holes of the soleplate from
time to time.
• Ensure linen is rinsed thoroughly to remove
any soap deposits or chemicals on new
garments which may be sucked up by the
iron.
• Select the appropriate program.
• Clean the soleplate as indicated above.
Always spray starch onto the reverse side
of the fabric to be ironed.
• Fill it.
• Clean the anti-calc valve.
• Clean the anti-calc valve and carry out a
self-clean.
• Carry out a self-clean.
• Wait for the soleplate to reach the correct
temperature
• Always set your iron on its heel.
• Make sure that the stopper is properly closed
and that the arrow points to the "closed
padlock" symbol.
• Check that the steam control is set to the
DRY position.
• Operate the selector in the opposite direction.
• Fill the tank.
ENG