Service; Troubleshooting Chart - Thermador Professional Série Manuel D'utilisation

Service

Faults often have simple explanations. Before calling
Customer Service, please refer to the table below and
attempt to correct the fault yourself.
WARNING
9
RISK OF ELECTRIC SHOCK
Improper repairs are dangerous. Only an authorized
servicer may perform repairs and may replace
damaged plug and connections. Remove the power
plug or turn off the circuit breaker or fuse in the fuse
box if the appliance is damaged or not working. Call
Customer Service.

Troubleshooting Chart

Oven Problem
Oven door is locked and will not open, even after
cooling.
Oven is not heating.
After switching on an operating mode, a message is
shown on the display that indicates that the
temperature is too high.
Oven temperature is too hot or too cold.
Oven light is not working properly.
Oven light does not turn off.
Cannot remove lens cover on light.
Oven is not self-cleaning properly.
Clock and timer are not working properly.
"E" and a number appears in display and control
beeps.
With a new oven there is a strong odor when oven is
turned on.
Control does not react when a key is touched.
Fan is running during modes that do not use
convection.
Warm air or steam escapes from oven vent.
WARNING
9
RISK OF ELECTRIC SHOCK
Work on the appliance electronics must be
▯
performed by an authorized servicer.
Always disconnect the appliance from the power
▯
supply when work is carried out on the
electronics. Switch off the circuit breaker or
remove the fuse from your household fuse box.
Possible Causes and Suggested Solutions
Turn the oven off at the circuit breaker and wait five minutes.
Turn breaker back on. The oven should reset itself and will
be operable.
Check circuit breaker or fuse box to your house. Make sure
there is proper electrical power to the oven. Be sure oven
temperature has been selected.
The appliance has not cooled sufficiently. Allow the
appliance to cool and switch the operating mode on again.
The oven thermostat needs adjustment. See "Oven
Temperature Offset" under "Adjust Basic Settings".
Replace or reinsert the light bulb if loose or burned out.
Touching the bulb with fingers may cause the bulb to burn
out.
Check for obstruction in oven door. Check to see if hinge is
bent.
There may be soil build-up around the lens cover. Wipe lens
cover area with a clean dry towel prior to attempting to
remove the lens cover.
Allow the oven to cool before running self-clean. Always wipe
out loose soils or heavy spillovers before running self-clean.
If oven is badly soiled, set oven for the maximum self-clean
time.
Make sure there is electrical power to oven.
This is a fault code. Follow the instructions in the display. If
the code remains or there are no instructions in the display,
press INFO to display more information (if applicable) and to
turn off the beep. If the code is still displayed, write down the
fault code number, turn off the oven, and call Service.
This is normal with a new oven and will disappear after a few
uses. Operating the self-clean cycle also "burns-off" the
smell more quickly.
Be sure that pad is clean. Touch the center of the touchpad.
Use the flat part of your finger.
On some models, the convection fan runs while the oven is
preheating for the bake mode. This is normal.
It is normal to see or feel steam or warm air escaping from
the oven vent. Do not block the vent.
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