1_VR7000_EN_DJ68-00763K-08_SW.indd 36
Troubleshooting
Symptom
I have installed the Samsung Connect
app, but, the POWERbot fails to be
connected.
I fail to log into the Samsung
account.
There appears a message saying
there is a failure during Easy-Setup.
The products do not work even
though the smart phone is normally
connected to the POWERbot.
The functions of the Samsung
Connect App do not work.
The Samsung Connect Robot Vacuum
App fails to get started.
POWERbot is not connected to Wi-Fi. fCheck the setting status of the wireless router.
Intelligent power control function
works on a normal floor.
Intelligent power control function
does not work.
Edge clean master function does not
work.
Edge clean master function works
though there is no wall or corner.
The Edge clean master function
works though the POWERbot has not
approached a wall or corner.
✻ Hereby, Samsung Electronics, declares that the radio equipment type appliance is in compliance
with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the
following internet address: The official Declaration of conformity may be found at http://www.
samsung.com, go to Support > Search Product Support and enter the model name.
fYou can use the product after connecting the wireless
router and the POWERbot through Easy-Setup according to
the procedure.
fCheck your ID and password on the screen of the Samsung
account.
fYou may have failed temporarily due to the distance from
the wireless router or other obstacles. Please try again
after a while.
fTurn off the Samsung Connect app and then run it again, or
disconnect the smart phone from the wireless router and
then connect it again. Or turn off the power supply of the
POWERbot, turn it on, wait for a minute or longer, and then
run the Samsung Connect app again.
fCheck if the Smart control blocking function of the
POWERbot is set. (When the Smart control is locked, the
Wi-Fi indicator is turned off.)
fCheck if the POWERbot is connected to the wireless router.
fCheck whether the floor is not even and then the
POWERbot works with its body a bit lifted up.
fCheck whether there are any foreign matters on the cliff
sensor which is at the bottom of the POWERbot.
fCheck whether the floor color is dark.
fWhen the POWERbot cleans a carpet with short fibre and
bright color, it may recognize the carpet as a floor and then
the Intelligent power control function may not work.
fWhen POWERbot cannot recognize the wall, the Edge clean
master may not work.
– When an obstacle made of reflective material is in front
of the wall
– When the wall itself is made of reflective material
– When the wall is a dark color
fCheck whether small obstacles are arranged in a narrow
space.
fWhen the POWERbot recognizes the front obstacle as a
wall, Edge clean master function may work.
fWhen the degree of the angle of a corner which the
POWERbot detects is large, the Edge clean master function
may work without approaching the wall or corner.
ENGLISH-36
Checklist
2017-12-01 오후 5:07:18