First try the solutions suggested here or visit our website at producthelp.whirlpool.com.
If you experience
Refrigerator Operation (cont.)
The motor seems to run
too much.
The lights do not work.
The Temperature
Controls UI does
not turn on.
Unusual Noise
To listen to normal refrigerator sounds, go to the Product Help/FAQ section of the brand website and search for "normal sounds."
Below are listed some normal sounds with explanations.
The refrigerator seems
noisy.
Sound of the compressor
running longer than
expected
Pulsating/Whirring
Popping
Hissing/Dripping
Vibration
TROUBLESHOOTING
Possible Causes
High-efficiency compressor and fans. Larger, more efficient refrigerators run longer at lower, more
The room or outdoor temperature
is hot.
A large amount of warm food has
been recently added.
The door(s) are opened too frequently
or for too long.
The refrigerator door or freezer
drawer is ajar.
The refrigerator control is set too
cold.
The door or drawer gasket is dirty,
worn, or cracked.
Your refrigerator is equipped with
LED lighting which does not need to
be replaced.
Doors have been open longer than
10 minutes.
The door switch is not sensing the
door opening.
The door switch is not sensing the
door opening.
The compressor in your new
refrigerator regulates temperature
more efficiently while using less
energy and operates quietly.
High-efficiency compressor and fans
Fans/compressor adjusting to
optimize performance during normal
compressor operation
Contraction/expansion of inside
walls, especially during initial
cooldown
Flow of refrigerant or flow of oil in the
compressor
The refrigerator may not be steady.
energy-efficient speeds.
It is normal for the refrigerator to work longer under these
conditions. For optimum performance, place the refrigerator
in an indoor, temperature-controlled environment. See the
"Location Requirements" section.
Warm food will cause the refrigerator to run longer until the air
cools to the desired temperature.
Warm air entering the refrigerator causes it to run more. Open
the door less often.
Make sure the refrigerator is level. See the "Refrigerator Leveling
and Door Closing" section. Keep food and containers from
blocking the door.
Adjust the refrigerator control to a less-cold setting until the
refrigerator temperature is as desired.
Clean or change the gasket. Leaks in the door seal will cause
the refrigerator to run longer in order to maintain desired
temperatures.
If there is power to the refrigerator and the lights do not
illuminate when a door or drawer is opened, call for service or
assistance.
Close the doors and drawer to reset and open to resume
lighted task.
Ensure there are no magnets or electronic devices within
3" (7.6 cm) of the hinge cover.
Ensure there are no magnets or electronic devices within
3" (7.6 cm) of the hinge cover.
Due to this reduction in operating noise, you may notice
unfamiliar noises that are normal.
Larger, more-efficient refrigerators run longer at lower, more
energy-efficient speeds.
This is normal.
This is normal.
This is normal.
Adjust the leveling screws and lower the leveling foot firmly
against the floor. See the "Refrigerator Leveling and Door
Closing" section.
Solution
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