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Maintenance and Care
There is little maintenance required with your Smith's electric sharpener. To clean the exte-
rior housing, unplug the unit from the electrical outlet and simply wipe with a damp cloth.
•
Do not use a powdered abrasive cleaner to clean sharpener.
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Portable: To protect against risk of electrical shock do not put any part of appliance in
water or other liquid.
•
Do not use any lubricant or water to clean the abrasive wheel.
•
Do not use a lubricant on any other component.
Periodicaly, the clean out door on the bottom of the sharpener should be opened and
cleaned. Also try to clear any remaining particles from the collection area inside the hous-
ing before replacing the door.
Reversing, Cleaning, or Replacement of Ceramic Stones
The ceramic stones can be reversed or cleaned to refresh their abrasive qualities. The
white ceramic darkens with use as the metal filings collect on the working corners of the
triangular blocks. The two stones can be turned on end or rotated to expose an unused
section of the ceramic. After all possible working surfaces of the ceramics are well used,
the ceramics can be cleaned using a scrub brush and common cleansing kitchen powder.
For replacement stones, call Customer Service at 800-221-4156 or visit Smith's website at
www.smithsproducts.com/replacementparts.
Consumer Service Information
If you have questions regarding the operation of your Smith's Electric Knife Sharpener or
need service work on your sharpener, please call our Customer Service Department at
(800) 221-4156, or visit our website, www.smithsproducts.com, for additional contact
information.
All returns submitted without return authorization must be accompanied with a current
shipping address, telephone contact number or email address, and a brief description of
the problem or damage. Send your sharpener to:
Smith's Consumer Products, Inc.
CS Dept. 50069/50126/50139
747 Mid-America Boulevard
Hot Springs, AR 71913-8414
TROUBLESHOOTING GUIDE
Symptom: The sharpener will not start when initially plugged into electrical socket.
Cause: Sharpener or electrical cord could be damaged or malfunctioning.
Solution: Return your sharpener and receipt to the place of purchase for replacement.
Symptom: Sharpener stops running while in use.
Cause: Sharpener has a built in motor thermostat as a safety feature. It protects sharpener
from overheating if left on accidentally for a long period or if being used improperly.
Solution: If the thermostat shuts down the motor, unplug the sharpener and wait about one
hour for the motor to cool down, and the sharpener will restart. If motor still will not re-start,
return sharpener to place of purchase.
Symptom: Diamond Wheels stop removing metal.
Solution: Diamond Break-In Period – The initial aggressive cutting speed of the Diamond
Sharpening Wheels will slow with use. At the same time, the abrasive finish will improve. Do
not be confused by this break in process because it is normal and should be expected. The
diamond wheels are breaking in, NOT wearing out.
Symptom: Ceramic stones stop sharpening.
Cause: The ceramic stones will lose their sharpening ability over time, thus reducing their
effectiveness.
Solution: Ceramic stones are reversible and can be cleaned. Clean and reverse stones
as shown in Owner's Manual to restore original sharpening capabilities. See "Reversing,
Cleaning, and Replacement of Ceramic Stones" section in this manual.
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