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Troubleshooting
Check that the telephone cord is undamaged and properly plugged in.
Disconnect any additional equipment that may be connected. If the problem is
resolved, the fault is with the other equipment.
Test the equipment on a known working line. If the product works then the fault
is with the line. Please inform your local telephone company.
The Answering Machine Is Not Answering
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Check that the unit is switched on
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Check that the telephone cable and the mains adapter are correctly
connected
The Answering Machine Does Not Respond to Remote Control
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Check that the telephone you are using to remotely access the answering
machine is tone dialling.
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Telephones that generate only a short tone signal when pressing a button
may not allow you to remotely access your machine. In this situation please
use a separate tone transmitter.
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Try holding the buttons down longer, approximately 1 second per digit.
I can't hear the outgoing message very well
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Record a new outgoing message.
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Speak closer to the unit/microphone when recording.
The line is disconnected when someone leaves a message:
If the answering function is set to A2 mode. The call will be terminated
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after playing the OGM the caller cannot leave any message.
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The incoming message may be over 60 seconds in length. After this time,
the call will be disconnected.
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If an incoming caller pauses for approximately 7 seconds while leaving a
message the call will be disconnected, as the voice control function will
believe that they have hung up.
I hear a tone sequence, but nothing happens when I press the playback
button:
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There are no incoming messages.
If the answering machine still does not work, refer to page 40.
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