Kenwood KDC-BT640U Mode D'emploi page 44

Troubleshooting
Symptom Remedy
No Bluetooth device is • Search from the Bluetooth device again.
detected. • Reset the unit. (Page 4)
Bluetooth pairing cannot • Make sure you have entered the same PIN code to both
be made. the unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. (Page 15)
Echo or noise is • Adjust the microphone unit's position. (Page 15)
heard during a phone • Check the [ECHO CANCEL] setting. (Page 17)
conversation.
Phone sound quality is • Reduce the distance between the unit and the Bluetooth
poor. device.
• Move the car to a place where you can get a better signal
reception.
Voice calling method is not • Use voice calling method in a more quiet environment.
successful. • Reduce the distance from the microphone when you speak
the name.
• Make sure the same voice as the registered voice tag is
used.
Sound is being interrupted • Reduce the distance between the unit and the Bluetooth
or skipped during playback audio player.
of a Bluetooth audio player. • Turn off, then turn on the unit and try to connect again.
• Other Bluetooth devices might be trying to connect to the
unit.
The connected Bluetooth • Check whether the connected Bluetooth audio player
audio player cannot be supports Audio/Video Remote Control Profile (AVRCP).
controlled. (Refer to the instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
"NOT SUPPORT" The connected phone does not support Voice Recognition
feature or phonebook transfer.
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ENGLISH
Symptom Remedy
"NO ENTRY"/"NO PAIR" There is no registered device connected/found via
Bluetooth.
"ERROR" Try the operation again. If "ERROR" appears again, check if
the device supports the function you have tried.
"NO INFO"/"NO DATA" Bluetooth device cannot get the contact information.
"HF ERROR XX"/ Reset the unit and try the operation again. If this does not
"BT ERROR" solve the problem, consult your nearest service center.
"SWITCHING NG" The connected phones might not support phone switching
feature.
The Bluetooth connection Delete the unused registered Bluetooth device from the
between the Bluetooth unit. (Page 19)
device and the unit is
unstable.
No response from Alexa Amazon cloud was unable to analyze the voice input.
after the voice input.
Wrong response from Alexa misunderstood what was said or did not catch
Alexa. the entire request or sentence spoken. Please try again.
(Page 21)
"DISCONNECTED" Be sure to connect your smartphone to the unit via
Bluetooth. (Page 15)
Not able to connect or • Be sure the audio device is connected via Bluetooth. Select
reconnect to Alexa mobile the audio device from [AUDIO SELECT] in [BT MODE].
application. (Page 19)
• Perform the one-time setup process again. See "Setup for
the first time" on page 21.
• Turn off, then turn on the unit and try to connect again.
• For iOS device, make sure ALEXA source or iPod BT source
is selected.