Before you call for service...
Troubleshooting Tips
Save time and money! Review the chart
below first and you may not need to call
for service.
Problem
Water contains tiny
black particles
Water has air bubbles
and is cloudy
Indicator light on the
faucet base is flashing
Indicator light on the
faucet base is not blinking
Indicator light on the
faucet base is not
working when new
battery is installed
Chlorine taste and odor
in the product water
Water dispenses
very slowly
Fittings are leaking
No water dispensing
from system
Possible Causes
New filter canisters contain
activated carbon.
Air in system after installation.
Six months usage has occurred.
This is the maximum life of
the filter canisters.
Normal operation.
Battery may need to be replaced.
Battery may need to be
replaced or it may have been
installed incorrectly.
The filter canisters are no
longer reducing chlorine
taste and odor from the
water supply.
The filters have been installed
for too long.
The filter canisters have
become clogged.
Tubing may not be installed
properly.
Filter canisters not fully installed.
What To Do
• Turn on the filtered water faucet and allow to run for 3 gallons
(or 5 minutes) to flush out any harmless carbon fines that may
be present.
• Will go away after water runs for a while.
• Replace both filter canisters and battery in the faucet base.
• Does not blink until 6 months of operation has passed.
• Normally the light is not on. The light blinks every 30 seconds to
indicate a filter change is needed. This occurs about every 6 months.
• Replace battery. Indicator light will blink rapidly 5 times to indicate
proper installation and operation.
• Observe orientation markings on the holder. Install with battery
"+" side down.
• Replace the filter canisters.
• A six-month change-out period is recommended. Replace both
filter canisters.
• High sediment levels can cause premature clogging. Replace both
filter canisters.
• Fully follow the installation instructions and be sure the tubing is
free of nicks, burrs, etc., and is installed to the proper depth.
• Fully follow the filter replacement instructions.
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