Warranty - Tern PEDELEC Manuel D'utilisateur

17. Warranty

Tern Limited Warranty
Tern bicycles are sold on behalf of our company ("Tern") by selected Authorized Tern Dealers who understand the assembly and service
needs of our products. Tern provides a warranty against defects in materials and workmanship to the original retail purchaser ("Owner") of a
Tern bicycle from the date of purchase according to the following terms:
Five Years: Frame, Handlepost, and Fork
One Year: All Tern or BioLogic branded parts and components, except as noted below.
Any other parts or components are covered by the stated warranty of the original manufacturer of that part or component.
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Extended 10-Year Warranty
Owners who sign up for Tern Care on ternbicycles.com will be covered by an extended 10-year warranty for the Frame, Handlepost, and
Fork, as long as they sign up within 30 days of purchase and are the original purchasers. In addition, the bike must have been assembled by
an Authorized Tern Dealer at the time of purchase—regardless of whether the bike was purchased from a physical or online store.
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The following items are excluded from the extended 10-year warranty:
Frame and Handlepost Latches
Paint finish
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Bikes for commercial use
The warranty does not mean that the Frame, Handlepost, and Fork are indestructible. All materials can fail if pushed beyond design and
manufacturing limits. It simply means that these items are covered under the specific terms of this limited warranty.
IT
Owner's Responsibility
The Owner shall demonstrate reasonable care and use, and follow preventive maintenance, storage, and lubrication schedules as required
by use, climate and other pertinent factors. Should a product defect become known, the Owner should stop riding the bicycle and transport
the bike or part(s) to an Authorized Tern Dealer for warranty repair (within the applicable warranty period). The transport of the bike or any
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bike part to and from the dealer shop is the Owner's responsibility and at the owner's expense.
All claims to this warranty must be made through a Tern Authorized Dealer or exclusive distributor. Proof of purchase, either digital or
physical copy, must be supplied with any warranty request. All Tern bicycles must be registered via Tern Care before a warranty claim may
be processed.
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