Troubleshooting - Allegion SCHLAGE TOUCH Mode D'emploi

TROUBLESHOOTING

Browse to answers.schlage.com for videos, troubleshooting, FAQ and more.
Lock Issue
I can unlock my
deadbolt by simply
pushing the Schlage
button. I don't need a
code.
After pushing
and rotating thumbturn,
the deadbolt does not
extend.
After entering my User
Code, the light flashes
green, but I cannot
unlock the lock.
Outside thumbturn
does not freely spin
after deadbolt is
thrown.
I forgot my Programming
Code.
I need to delete a
User Code that I don't
remember.
User Code does not
unlock lock.
does not
illuminate the touchscreen
when numbers are
pressed.
There is a delay before
unlock after a valid User
Code is entered.
Indicator light blinking red
but no codes have been
entered.
Cannot add a new User
Code.
Cannot delete a User
Code.
14
Beeps* Lights Solution
Your lock has been installed incorrectly.
Green Repeat the installation process. Browse
1 High
to answers.schlage.com and search
Blinking
"Installing BE375" for a video.
Lock & Leave feature is disabled. See Enable
None None
or Disable Lock & Leave on page 12.
Green Lock is malfunctioning. Call Customer
1 High
Blinking Service.
Lock is malfunctioning. Call Customer
None None
Service.
Check the front of this guide or the back
of the keypad assembly for the default
Programming Code.
None None
If needed, restore lock to factory settings. See
Restore Factory Settings on page 15.
Delete all User Codes. Then add all
None None needed User Codes back into the lock. See
Programming Guide on page 10.
2 Red User Code entered is not a valid User Code.
Green
Vacation Mode is enabled. See Disable
1 High,
then
1 Low Vacation Mode on page 12.
Red
Too many incorrect User Codes have been
entered. Wait 30 seconds and try again.
If keypad does not respond after 30
seconds, then replace battery. See Changing
None None
the Battery on page 7 for Keyless
Touchscreen Deadbolt or Changing
the Battery on page 9 for Keyless
Touchscreen Lever.
Battery is low and should be replaced. See
High/ Red Changing the Battery on page 7 for
Keyless Touchscreen Deadbolt or Changing
Low, then
then 1 Green the Battery on page 9 for Keyless
Touchscreen Lever.
Battery is dead and MUST be replaced. See
Changing the Battery on page 7 for
Quick
None Red Keyless Touchscreen Deadbolt or Changing
the Battery on page 9 for Keyless
Blinking
Touchscreen Lever.
19 User Codes already exist. Delete a User
High/
Code before adding a new one. See Deleting
Red
Low
User Codes on page 11.
Second User Code entered did not match
first User Code entered. See Adding User
Codes* on page 11.
2 Red
The User Code matches the first four digits of
the existing Programming Code.
Second User Code entered did not match
2 Red
first User Code entered.