The worldwide warranty period is 5 years, commenc-
ing from the purchase of the new, unused product from
the seller.
The warranty only applies to products purchased by the
buyer as a consumer and used exclusively for personal
purposes in the context of domestic use.
German law shall apply.
During the warranty period, should this product prove
to be incomplete or defective in functionality in accord-
ance with the following provisions, Medel shall carry
out a repair or a replacement delivery free of charge, in
accordance with these warranty conditions.
If the buyer wishes to make a warranty claim, they
should approach their local retailer in the first
instance: see the attached "International Service" list
of service addresses.
The buyer will then receive further information about the
processing of the warranty claim, e.g. where they can
send the product and what documentation is required.
A warranty claim shall only be considered if the buyer
can provide Medel, or an authorised Medel partner, with
- a copy of the invoice/purchase receipt, and
- the original product.
The following are explicitly excluded from this warranty:
-deterioration due to normal use or consumption of the
product;
- accessories supplied with this product which are
worn out or used up through proper use (e.g. batter-
ies, rechargeable batteries, cuffs, seals, electrodes, light
sources, attachments and nebuliser accessories);
- products that are used, cleaned, stored or maintained
improperly and/or contrary to the provisions of the
instructions for use, as well as products that have been
opened, repaired or modified by the buyer or by a ser-
vice centre not authorised by Medel;
- damage that arises during transport between manu-
facturer and customer, or between service centre and
customer;
- products purchased as seconds or as used goods;
- consequential damage arising from a fault in this prod-
uct (however, in this case, claims may exist arising
from product liability or other compulsory statutory
liability provisions).
Repairs or an exchange in full do not extend the war-
ranty period under any circumstances.
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