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Troubleshooting

If you experience any of the following
difficulties while using the receiver, use this
troubleshooting guide to help you remedy the
problem.
There is no sound or only a very low-level
sound no matter which component is
selected.
• Check that the speakers and components are
connected securely and correctly.
• Check that both the receiver and all components
are turned on.
• Check that you have selected the correct
component on the receiver.
• Check that MASTER VOLUME is not set at
"
"
VOL MIN
.
• Press MUTING to cancel the muting function.
There is no sound from a specific component.
• Check that the component is connected correctly
to the audio input jacks for that component.
• Check that the cord(s) used for the connection is
(are) fully inserted into the jacks on both the
receiver and the component.
• Check that you have selected the correct
component on the receiver.
The left and right sounds are unbalanced or
reversed.
• Check that the speakers and components are
connected correctly and securely.
• Adjust balance parameters in the LEVEL menu.
There is severe hum or noise.
• Check that the speakers and components are
connected securely.
• Check that the connecting cords are away from a
transformer or motor, and at least 3 meters away
from a TV set or fluorescent light.
• Move your TV away from the audio components.
• The plugs and jacks are dirty. Wipe them with a
cloth slightly moistened with alcohol.
There is no sound or only a very low-level
sound is heard from the center or/and
surround speaker.
• Make sure the sound field function is on (press
SOUND FIELD +/–).
• Select the CINEMA STUDIO EX mode
(page 23).
• Adjust the speaker level (page 15).
• Make sure the center or/and surround speaker size
parameter is set to either "SMALL" or "LARGE"
(page 13).
There is no sound from the sub woofer.
• Check that the sub woofer is connected correctly
and securely.
• Make sure the sub woofer selection parameter is
set to "YES" (page 13).
• There is no sound output from the sub woofer
depending on the sound field.
The surround effect cannot be obtained.
• Make sure the sound field function is on (press
SOUND FIELD +/–).
• Sound fields do not function for the signals with a
sampling frequency of more than 48 kHz.
Dolby Digital or DTS multi channel sound is
not reproduced.
• Check that the playing DVD, etc. is recorded in
Dolby Digital or DTS format.
• When connecting the DVD player, etc. to the
digital input jacks of this receiver, check the audio
setting (settings for the audio output) of the
connected component.
35
GB

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