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Inspection or Services - If this Product needs
to be inspected or serviced and is compliant
in the country you live and use the Product in,
please use the Horizon Online Service Request
submission process found on our website or
call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note
that original boxes may be included, but are not
designed to withstand the rigors of shipping
without additional protection. Ship via a carrier
that provides tracking and insurance for lost or
damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at
our facility. An Online Service Request is available
at http://www.horizonhobby.com/content/_
service-center_render-service-center. If you do
not have internet access, please contact Horizon
Product Support to obtain a RMA number along
with instructions for submitting your product for
service. When calling Horizon, you will be asked
to provide your complete name, street address,
email address and phone number where you can
be reached during business hours. When sending
product into Horizon, please include your RMA
number, a list of the included items, and a brief
summary of the problem. A copy of your original
sales receipt must be included for warranty
consideration. Be sure your name, address, and
RMA number are clearly written on the outside of
the shipping carton.
NOTICE: Do not ship LiPo batteries to
Horizon. If you have any issue with a LiPo
battery, please contact the appropriate
Horizon Product Support office.
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Warranty Requirements - For Warranty
consideration, you must include your original
sales receipt verifying the proof-of-purchase date.
Provided warranty conditions have been met,
your Product will be serviced or replaced free of
charge. Service or replacement decisions are at
the sole discretion of Horizon.
Non-Warranty Service - Should your
service not be covered by warranty,
service will be completed and payment
will be required without notification
or estimate of the expense unless the
expense exceeds 50% of the retail
purchase cost. By submitting the item for
service you are agreeing to payment of the
service without notification. Service estimates
are available upon request. You must include
this request with your item submitted for service.
Non-warranty service estimates will be billed
a minimum of ½ hour of labor. In addition
you will be billed for return freight. Horizon
accepts money orders and cashier's checks, as
well as Visa, MasterCard, American Express,
and Discover cards. By submitting any item to
Horizon for service, you are agreeing to Horizon's
Terms and Conditions found on our website
http://www.horizonhobby.com/content/_service-
center_render-service-center.
NOTICE: Horizon service is limited to
Product compliant in the country of use
and ownership. If non-compliant product
is received by Horizon for service, it
will be returned unserviced at the sole
expense of the purchaser.