LEXIBOOK DJ041 Série Mode D'emploi page 17

TROUBLESHOOTING
Q: I can't install the software and the camera driver on my computer.
A:
1. Make sure you have followed carefully all the steps listed in p.12 to install the software and the camera driver.
2. Make sure you have enough free space available on your hard drive. If necessary, free up some space.
Q: I can't display or download the pictures on my computer.
A:
1. Try to plug the camera into all the USB ports available on your computer.
2. Make sure you have selected the correct source (Dual Camera) from the 'Active Devices' list.
Q: My camera doesn't turn on when I press the Power button [12]. What do I do?
A:
1. Check that you have installed the batteries correctly.
2. Place new batteries in your camera.
Q: I can't see the LCD screen. What do I do?
A:
1. Your batteries may be low. Place new batteries in your camera.
2. Check that you have installed the batteries correctly.
Q: Why does nothing happen when I press the Shutter button [11]?
A:
1. The camera may be still doing a previous action such as recharging the flash or deleting a photo. Wait a few
seconds and try again.
2. The camera's SD card memory may be full. If this is the case, you need to delete files from your camera.
Make sure you transfer any files you want to keep to your computer first.
Q: Why are my pictures unclear?
A:
1. The lens may be dirty. Gently blow any loose dust from the lens. Then breathe softly on the lens and wipe it
with a soft, clean cloth, which has no chemicals on it.
2. Make sure you hold the camera steady until after the red LED light has gone out.
3. You may be too close to your subject. Try moving further away.
Q: Why are my pictures too dark?
A:
1. You may need to move closer to your subject or your subject may need to move to a lighter area.
2. Check the flash function is turned on.
Q: What do I do when a memory card error message appears?
A:
Check the memory card instruction manual to make sure it is compatible and has been correctly formatted for
your camera.
Q: I have taken photos but my computer does not recognize my camera. What do I do?
A:
1. Ensure that you have in fact taken photos. Press the Shutter button [11] a few times to take some sample
photos and then try downloading them again. Make sure your SD card is correctly inserted in the camera.
2. Always use the USB cable that came with the camera. Make sure it is firmly connected to the camera and the
computer.
3. Give your computer time to recognize the USB connection device. Try refreshing the device options list until
you see the removable device appearing.
If the computer does not recognize your device, check the 'Specifications' section to see if your computer meets
the system requirements.
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