Troubleshooting - Tascam US-2x2 Mode D'emploi

Example using a US-4x4
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1 2
Use the GAIN knobs (4) to adjust the analog input
levels of the IN1/IN2 jacks (1) or IN3/IN4 jacks (2,
US-4x4 only) so that the PEAK indicators (3) above
and to the right of the knobs do not light.
To listen to the monitoring signal using headphones,
connect the headphones to the PHONES jack (5)
and adjust the PHONES knob (6).
NOTE
If you cannot hear the input sound through the
headphones or the LINE OUT (BALANCED) jacks,
check the settings of the MONITOR BALANCE
knob on the front of the unit and the Line Outputs
item on the Settings Panel screen.

Troubleshooting

Please read this chapter if you are unable to use the
unit properly even after setting it up following the
procedures in this manual.
If you are still unable to resolve your problems please
contact the store where you bought the unit or TEAC
customer support with the following information
about the operating environment and details about
the trouble.
Operating environment
i Computer manufacturer
i Model
i CPU
i Memory (RAM)
i Operating system
i Applications used
i Antivirus software
i Wireless LAN use
See page 2 of this document for contact information.
8 I cannot install the dedicated software.
1. Check the operating system
The operating system being used might not be
compatible with the software that you are trying to
install. Check the compatible operating system of
the software you are trying to install again.
2. Stop software running in the background
Antivirus software and other software that runs
in the background can prevent installation. Quit
4 6
5
software that runs in the background and try
installation again.
8 The unit is connected, but the computer
does not recognize it.
1. Install the dedicated software
Install the dedicated software. "Installing the
dedicated software" on page 7.
2. Change the USB port
i This unit cannot be used with USB 1.1. Use a USB
2.0 or USB 3.0 port.
i Do not use a USB hub with this unit. Always
connect the unit directly to a USB port on the
computer.
i If the above methods do not resolve the
problem, connect the unit to a different USB
port on the computer.
8 I cannot hear any sound even when audio
is played back on the computer.
Confirm that the MONITOR BALANCE knob on
the unit is not turned all the way to the left (toward
INPUT). If that is the case, turn the MONITOR
BALANCE knob to the right of center.
In addition, check the status of the unit's connection
with the computer.
Moreover, if you make the following settings, sound
will be output through this unit, but no sound will
be output by the computer's speakers or headphone
jack.
Windows
See the "Windows Media Player" section of "7 – Appli-
cation guide" in the Reference Manual, and make
settings as necessary for the OS.
Mac
1. Quit all applications and open "System Prefer-
ences..." from the Apple menu.
2. Open "Sound".
3. On the Output tab, select "US-2x2" or "US-4x4".
After completing the setting, restart the computer
and check the sound of playback.
Depending on the application that you are using,
you might need to make additional device settings.
In particular, DAW software operates using audio
engines with settings that are different from the OS
settings, so confirm the DAW driver settings first
after installing the software for this unit.
Please see the manuals for the applications that
you are using for detailed setting procedures.
TASCAM US-2x2/US-4x4
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