TCP Smart Guide De Démarrage Rapide page 7

13 Your lighting device is
now ready to be used
within your app.
For more information
on how to use different
functionality such as
timings and setting
scenes please visit:
https://www.tcpsmart.eu/
product-group-lighting/
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Common trouble shooting:
No validation code
If you are not receiving validation code please double
check you have entered your details correct.
If still to not working try registering under a different
device such as mobile or email address
Not connecting during connection phase
If you lightbulb will not connect please ensure your
router is 2.4GHZ and your WIFI connection is working
ok. Try resetting your router and if you have WIFI
booster devices make sure they are turned off.
If you are still having issues you can set up in AP mode.
Step 9 button in top left hand corner. Detailed
instructions on how to do this can be found at: https://
www.tcpsmart.eu/product-group-lighting/
Lighting device not flashing rapidly
If the bulb does not flash quickly, turn it off for 10
seconds, then turn it back on & off 3 times ( ON-OFF,
ON-OFF, ON-OFF, ON ).
Will not connect to my WIFI network
Please check your log on details, if ok then try resetting
router
Not sure if I have 2.4GHZ or 5GHZ
Your home WIFI router needs to be running on 2.4GHZ
and not 5GHZ.
If you are unsure, please consult your broadband
provider such as Virgin Media, BT or Skype for details
on how to change
For more trouble shooting advice please visit our
website https://www.tcpsmart.eu/faq/
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