What To Do If Trouble Occurs - Novy 3774 Notice D'utilisation

7 What to do if trouble occurs?

Interference with and repairs to the appliance by
unqualifi ed persons are dangerous as they can result
in an electric shock or a short circuit. Do not interfere
with or try to repair the appliance; this could cause injury
to persons and damage to the appliance. Always have
such work done by an expert, e.g. a Customer Service
technician.
Please note
If your appliance is faulty, please check whether you
can rectify the problem yourself by consulting these
instructions for use.
You may be able to rectify some problems yourself.
They are described below.
The fuses blow regularly?
• Contact a technical customer service or an electrician!
Does the hob have tears or cracks?
• There is a risk of electric shocks if the glass ceramic
hob develops fractures, cracks, tears or damage of
any other kind. Immediately switch off the appliance.
Disconnect the fuse immediately and call Customer
Service.
You can't switch your induction hob on?
• Has the wiring system (fuse box) in the house blown
a fuse?
• Has the hob been connected to the mains?
• Is the childproof lock activated, i.e. does the display
show an "L"?
• Are the sensor keys partly covered by a damp cloth,
fl uid or a metallic object? Please rectify.
• Are you using unsuitable cookware? See the section
on Cookware for induction hobs.
The hob or a cooking zone has suddenly switched
off ?
• Did you accidentally press the ON/OFF key?
• Are the sensor keys partly covered by a damp cloth,
fl uid or a metallic object? A buzzer will sound briefl y.
After a few seconds the appliance will switch off .
Please remove the item located in front of the sensor
keys.
• Has the safety cut-off device been activated, i.e. was
a power level operated unchanged beyond a specifi c
period of time? See the section on operation time limit.
The pot sign appears?
• A cooking zone has been switched on and the hob
is expecting a suitable pot or pan to be placed on
the cooking zone (pan recognition). Only when a pot
has been placed on the cooking zone will power be
supplied.
The pot sign still appears, even though a pot or
pan was placed on the hob?
• The cookware is unsuitable for induction cooking or
the pot or pan is too small.
62
What to do if trouble occurs?
LED display for cooking settings and residual heat
display H does not come on or only partially.
•
The symbol
continuous signal will sound.
•
Error code E2 is indicated?
•
Error code E8 is indicated?
•
Error code U400 is indicated?
•
An error code (ERxx or Ex) is indicated?
•
Does the hob make noises (clicking or cracking
noises) or can a buzzing sound be heard when the
hob is switched on?
•
Does the cooling fan still operate after it has been
switched off ?
•
Is the cookware you are using making noises?
•
Pulsating cooking?
•
Display defective. Call Customer Service. Risk
of burning, as the temperature warning is not
guaranteed.
or Er03 will blink and a time-limited
Food which has boiled over, cookware or other items
are causing the touch control sensor keys to be
consistently operated. Remedy: clean the surface or
remove the item. To delete the symbol
same key or switch the hob off and on.
The electronic unit is too hot. Check the installation of
the hob. Make sure that there is suffi cient ventilation.
See the section on "Protection against overheating".
Fault on the left or right fan. The suction opening
is blocked or covered or the fan is defect. Check
the installation of the hob. Make sure that there is
suffi cient ventilation. See the section on "Ventilation".
The hob has been incorrectly connected. The controls
will switch off after 1s and a continuous signal will
sound. Connect the appliance to the appropriate
power supply.
The appliance has developed a technical defect.
Please call Customer Service.
This is design-specifi c and has no infl uence on quality
and operation.
This is normal since the electronic unit is being cooled
down.
This is due to technical reasons; the induction hob
and the pot are not at risk.
The induction heating elements can only switch their
power down to a certain power setting. The heating
element will start to clock below this power setting.
This means that the induction heating element will
switch on and then off again at certain intervals
irrespectively of the selected power setting. This
clocking can be heard and will become visible when
you are cooking through bubbles forming on the
bottom of the pan and then disappearing again. This
pulsating cooking is normal at certain power levels
and will not have any negative eff ect on the results of
cooking. Remedy: Make sure that pots and pans have
a thick base so that they have good heat retention
and distribution properties. Always close cooking pots
with a suitable lid. A lot of energy is lost when cooking
pots without a lid are used.
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