TROUBLESHOOTING GUIDE
Leaks between bottom of housing and cap
1 . Ensure sump is tightly screwed to cap . If it still leaks close the
cold water supply and tank valves .
2 . Clean black rubber O-ring and lubricate with clean silicone
grease. With two fingers, insert O-ring in groove below threads of
housing and press into place . Tighten housing back onto cap .
3 . Open the cold water supply and tank valve . If leaks persist, call
Technical Support .
Leaks on tank valve assembly
1 . Open drinking water faucet to drain storage tank . Let drinking
water faucet run until it drips . Turn off cold water supply .
2 . Push in on white collar of tank valve fitting and pull out tubing.
Unscrew the tank valve from the storage tank . Rewrap threads
on top of the tank with plumber tape . Screw tank valve back onto
tank . Trim 1/2" from end of tubing and reinsert 5/8" into tank valve
fitting.
3 . Open the cold water supply and shut off the reverse osmosis
faucet . Let the system pressurize for several hours and check for
leaks . Check again after tank is fully pressurized .
Leaks on quick-connect fittings
1 . Close the cold water supply and tank valve .
2 . Depress plastic collar and pull out tubing .
3 . Cut off 1" of tubing and place a mark 5/8" from end of tubing .
Tubing should be cut squarely . The internal and external burrs
should be removed .
4 . Push tubing 5/8" into fitting.
5 . Open the cold water supply and tank valve . If leaks persist, call
Technical Support .
No flow or slow flow from the brine (drain) line
Less than 1½ cups per minute
NOTE: Before checking brine (or reject) flow, make sure the system
is producing water by turning off the valve on the storage tank and
opening the faucet . Water should drip from faucet .
1 . Examine the RS14 and CB1 prefilters. If clogged, replace (see
Replacing the Prefilter and Postfilter) and recheck the brine (or
reject) flow rate.
2 . If the prefilters are not at fault, the brine (or drain) flow controller
is probably clogged . Call Technical Support .
High TDS in Product Water
If high levels of TDS (Total Dissolved Solids) are detected in your
product water (approximately 30% or greater of what is measured
in your tap water, as determined with a conductivity meter or by the
supplied TDS Test Kit), the RO membrane may need to be replaced,
or the brine (or drain) flow control tubing may be clogged.
Reduced production
Slow or no product water flow usually indicates either a clogged
prefilter or an exhausted membrane. First, replace the prefilters. If
the production rate is not improved, replace membrane .
Gradual return of taste and odor
Gradual return of unpleasant taste and odor over a period of time
may indicate that your filter cartridges and/or RO membrane need to
be replaced. See Replacing the Prefilters and Replacing the Reverse
Osmosis Membrane .
Sudden return of taste and odor
If shortly after complete servicing noticeable taste and odors return
contact Technical Support .
No water pressure from the drinking water faucet or low volume
in storage tank
1 . Close the cold water supply to system .
2 . Lift storage tank to see if it is empty . If not, open the drinking
water faucet to empty water from tank .
NOTE: It may be necessary to pump a small amount of air into the
tank with a bicycle pump to remove all the water from the tank .
3 . When tank is empty, use a pressure gauge to check tank
pressure . An empty tank should contain 5 to 7 psi pressure .
Increase or decrease the air pressure in the tank accordingly .
4 . Open cold water supply. Let system run for 3 hours to fill tank,
then check system performance . If performance has not
improved, call Technical Support .
SUGGESTED LIST PRICE
REPLACEMENT CARTRIDGES
OMNI RS14 1st Stage Sediment Prefilter:
OMNI CB1 2nd Stage Prefilter:
OMNI OM1 3rd Stage RO Membrane:
OMNI R200 4th Stage Post Filter:
$2.75
$24.95
$90.05
$15.75
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