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legally established by the applicable national law.
In the event that repair is required, this 2-year period is
suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by
prolonged use of the product's consumable
components, such as batteries, is not covered by this
warranty unless the malfunction is caused by faulty
design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you
through this warranty, please contact Prozis customer
service via the communication channels provided on
the Prozis website, and follow the provided instructions
or recommendations. Contact and technical assistance
information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be
valid if proof of purchase is presented by the original
customer. This proof of purchase may be the original
invoice or receipt, as long as it includes information
regarding the date of purchase and the product's
model name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made
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by third parties. This warranty does not apply to any
repairs, or damage caused directly by such repairs, that
have impacted or caused the damage that is the subject
of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this
warranty:
1. Any wear and tear of parts and components
resulting from normal product use.
2. Cracks, dents, scratches, and other types of
superficial damage that only affect the product's
appearance.
3. Any malfunction caused by inappropriate use of
the product that does not comply with user manual
instructions.
4. Use and storage of the product not complying with
user manual instructions.
5. Opening of the product by a third party who is not
authorized to proceed to its repair.
6. Altering or changing parts or components, whether
internal or external.
7. Damage caused by battery leakage resulting from
the breaking of any of its components, or from
product misuse.
8. Malfunction or damage due to reasons that cannot
be ascribed to the production or design of the
product.
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