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NOTE
Do not attempt to disassemble the sealed case of your Bullard Thermal Imager.
If the unit is not functioning properly, return it to Bullard (as described in the
Service section) for evaluation. Disassembling the unit voids all warranties.
Decontaminate and clean your Thermal Imager to remove any hazardous or contaminated
materials that may have settled on the product during use. Laws and/or shipping regulations
prohibit the shipment of hazardous or contaminated materials. Products suspected of
contamination will be professionally decontaminated at the customer's expense. Returned
products will be inspected upon return to the Bullard facility. If the repair is under warranty,
Bullard will repair the unit and ship it from our factory within 48 business hours.
Warranty
Bullard warrants to the original purchaser that this new Bullard EcoX Thermal Imager and all
features/accessories installed in the unit are free of defects in materials and workmanship
under intended use and service for a period of five (5) years from date of activation. This
warranty applies to new Bullard Thermal Imagers only. Units sold as refurbished, upgraded,
or otherwise not newly manufactured by Bullard are excluded from this warranty. Bullard's
obligation under this warranty is limited to repairing or replacing, at Bullard's option, articles
that are returned within the warranty period and that, after examination, are shown to
Bullard's satisfaction to be defective, subject to the following limitations:
a) Article must be returned to Bullard with shipping charges prepaid.
b) Article must not be altered from its original configuration.
c) Article must not have been misused, abused, or damaged in transport.
d) Maintenance and field replaceable items, if defective, are covered under warranty for a
ninety (90) day period from the date of purchase. These items include:
• Batteries
• Straps
• Display covers
• AC/DC adapters
Bullard provides a limited lifetime warranty on the EcoX outer shell. This warrants that the
outer shell is free of defects in materials and workmanship under intended use and service
for the original purchaser. Bullard's obligation under this warranty is limited to repairing
or replacing, at Bullard's option, articles that after examination are shown to Bullard's
satisfaction to be defective, subject to the following limitations:
1. Article must not be altered from its original configuration.
2. Article must not have been misused, abused, or damaged in transport.
3. When the outer shell is obsolete and Bullard no longer stocks the part, the limited
lifetime warranty will be terminated.
In no event shall Bullard be responsible for damages, loss of use, or other indirect,
incidental, consequential or special costs, expenses or damages incurred by the purchaser,
notwithstanding that Bullard has been advised of the possibility of such damages.
Any implied warranties, including warranties of merchantability and fitness for
a particular purpose, are limited in duration to five (5) years from the date of
manufacture. Some states do not allow the exclusion or limitation of incidental or
consequential damages, or allow limitations on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to you. This warranty gives you specific legal
rights, and you may have other rights which vary from state to state.
CareFree
The optional CareFree warranty covers all battery replacements for five years from the
original factory shipment date. The CareFree warranty can be purchased up to one year from
the original thermal imager shipment date.
www.bullard.com
Bullard EcoX Thermal Imager
Warranty
®
User Manual
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