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UltraSecure ULTRACOM 2 Mode D'emploi page 17

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G. Troubleshooting
Problem
Handset and Caller unit cannot
communicate
Communication distance
become short
Handset battery low icon
always on
Door latch cannot be remotely
opened by handset
Cannot perform intercom
between handsets
New Caller unit (back gate)
cannot communicate with
indoor unit
Possible Causes
Handset and Caller unit has
different ID code
Battery has run down
Many steel structures between
Handset and Caller unit
Battery has run down

The aerial switch
is on EXT
but you are not using an
optional external aerial
Battery pack is damaged and
cannot be recharged
Opening button
has been
locked
Wrong connection at terminal
block
The unit are not properly
paired
Battery has run down
The new unit is not properly
paired to existing units
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Solution
Perform pairing process
Replace batteries in caller unit

Recharge battery in Handset using charger
cradle
Relocate the position of your handset or
use the optional external aerial
Replace new battery in caller unit

Recharge battery in handset using charger
cradle

Please set your aerial switch
use an optional external aerial)
Replace new battery pack
Unset opening button
Check your gate/lock connection
Perform pairing process
Recharge battery using charger cradle
Perform pairing process
to INT (or
child lock

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