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Canada: 1-844-637-1757.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in addition
to notifying General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if
it finds that a safety defect exists in
a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer, or
General Motors.
To contact NHTSA, you may call
the Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-877-561-7439); go to
or write to:
https://www.safercar.gov;
Administrator, NHTSA
1200 New Jersey Avenue, S.E.,
Washington, D.C.
20590
,
You can also obtain other
information about motor vehicle safety
from
https://www.safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that the vehicle has a safety defect, notify
Transport Canada immediately, and notify
General Motors of Canada Company. Call
Transport Canada at 1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls Division
80 Noel Street
Gatineau
QC J8Z 0A1
,
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
In the U.S., call 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000, or write:
Canadian Cadillac Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
In Mexico, call 800-466-0805 or 800-212-2345.
In other Central America and Caribbean
Countries, call 52-555-901-2369.
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